Client Relations Manager (SaaS) - Hybrid

JobsCloseBy Editorial Insights

Experian TenderLink is hiring a Client Relations Manager (SaaS) for a hybrid role in Southbank VIC. The job focuses on onboarding new SaaS customers, driving portal adoption, reducing churn, and cross selling to grow revenue, aiming for a 15% YOY increase in portal usage. You’ll bring solid B2B account management, a phone presence, strong networking and speaking skills, and the ability to upsell and handle tough conversations. Demonstrate attention to detail and data driven decision making, and guide customers from onboarding through months. How to apply: quantify outcomes, show onboarding wins, and align with Experian’s people first culture, DEI values, and a hybrid environment.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia. We are seeking an Account Manager to join our team. In this role, you will be responsible for driving revenue through increased portal activity, ensuring our SAAS Customers use their portals to their full potential, thereby improving the service for TenderLink Subscribers and their access to current and relevant business opportunities. The aim is to achieve a 15% YOY increase in portal usage.

The key objectives for this role are to increase uptake and ongoing use of Experian TenderLink products and services in the market and thereby grow Experian TenderLink' s revenue through existing and new products as well as through cross selling and promoting Experian products that align with Experian TenderLink customers.

What you'll need to bring to the role & Experian

• You will drill down to isolate problems customers may be experiencing
• A proven commitment to detail and customer service
• A professional telephone manner
• 1+ years of experience establishing communication and engagement with prospects – demonstrating well developed oral and written skills
• You will constantly prioritise activities and make quick decisions based on rational analysis
• You will upsell to existing customers
• You will conduct difficult/hard conversations with Internal and external customers.

Work that matters - What you'll be doing

• Implement TenderLink's Account Management Strategy aimed at onboarding new customers, increasing portal usage, reducing customer churn and cross-selling Experian solutions.
• Achieve agreed customer engagement Targets
• Achieve revenue targets
• Achieve upselling and cross-selling Targets.
• On-board new SaaS customers
• Closely monitor customers usage in the first 3 months.
• Provide detailed onboarding support and training.
• Educate and support SaaS customers to notify tenders and award notices using the TenderLink platform.
• Provide SaaS customers with technical know-how and advice on best practice to fully utilise the potential of their portals to accurately target subscribers.
• Identify opportunities to widen the usage of TenderLink's products and services in organisations where procurement is decentralised.

Qualifications

More about you

• Solutions for sales in B2B environments
• Sound Persuading skills
• Strong Networking & Public Speaking skills
• Account Management Experience

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here