Technology Change and Adoption Lead

JobsCloseBy Editorial Insights

Technology Change and Adoption Lead at Crown Resorts is a collaborative role to govern IT change across the group. You will own the lifecycle of changes and problems, ensure assessment and minimal disruption, and maintain governance and compliance. The role requires building executive and vendor relationships, driving improvements to the Management framework, and embedding risk controls. Bring ITIL experience, a proven ability to lead change and problem activities in complex organisations, and strong communication and stakeholder management. To apply, tailor your CV to highlight governance, outcomes and regulatory knowledge, provide examples of stabilising services and adoption of new tech, and align your leadership style with Crown values onsite Southbank.

Job Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and an even better place to work — a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change — for the better. Here, you’ll be part of the team, empowered to explore more, experience more, and supported to grow and develop.

The Role

We have an exciting opportunity for a Technology Change and Adoption Lead, this role is responsible for the leadership and governance of IT change and problem management across the Crown Resorts Group.

You will oversee the full lifecycle of IT changes and problems, ensuring changes are assessed, prioritised, and implemented with minimal disruption. Managing key stakeholder communication, maintaining robust governance frameworks, and driving continuous improvement across Service Management processes.

This is a critical role in ensuring operational stability, regulatory adherence, and service excellence across all technology functions.

You will be responsible for:

• Leading and governing the IT change management process, ensuring changes are assessed, approved, and implemented with minimal business disruption and in alignment with Crown’s policies and standards.
• Managing the full problem management lifecycle, driving root cause analysis, overseeing remediation, and ensuring known errors and workarounds are documented and accessible across IT teams.
• Building strong relationships with stakeholders, including executives, technical teams, business units, and vendors, to ensure clear communication, transparency, and alignment on change and problem activity.
• Driving continuous improvement of the Service Management framework, uplifting processes, tools, reporting, and capability across IT teams.
• Ensuring regulatory, legislative, risk and compliance requirements are embedded into change and problem management practices, with strong documentation, reporting, and governance.

About You

You are a confident, collaborative leader with deep experience and a passion for creating stability, improving processes, and driving operational excellence. You thrive in environments that require critical thinking, strong communication, and proactive relationship management.

You bring the ability to influence at all levels, make sound decisions, and role model Crown’s values

You will also bring:

• Extensive experience in Service Management environments, with strong knowledge of ITIL processes.
• Demonstrated capability to lead change management and problem management activities effectively in complex organisations.
• Proven ability to manage diverse stakeholder groups and balance commercial, risk, and technology considerations.
• Strong communication skills, with the ability to engage technical and non‑technical audiences at all levels.
• A pragmatic, solutions‑focused approach to problem solving and continuous improvement.
• Knowledge of regulatory and compliance frameworks relevant to the technology landscape.

Additional Information

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.