Customer Assistant - Dan Murphy’s Sunnybank

Endeavour Group is expanding its Dan Murphy’s team in Sunnybank, inviting applications for a full-time Customer Assistant. Dan Murphy’s sits within a wider Australian drinks network run by Endeavour Group, with more than 270 stores and a workforce of 6500+ people. The brand focuses on sharing a passion for drinks and great times, a legacy linked to founder Daniel Francis Murphy. The Sunnybank store is looking for someone who wants to bring energy, friendly service and a community vibe to the shop floor.

The role is on-site at the Sunnybank store and suits someone who enjoys talking with customers, helping them explore products, and contributing to a welcoming, inclusive atmosphere. It’s a solid path for someone who wants to grow within the Endeavour Group network while building practical retail and customer-service skills in a busy, people-facing environment.

On a typical shift, you’ll help customers by guiding product options and keeping shelves stocked with the Dan Murphy’s range. You’ll use storytelling to make products feel tangible and relevant, while complying with responsible service of alcohol guidelines and staying active on the shop floor. The store values authentic contributions and celebrates diversity, so you can bring your own background to the team and help create a more sociable space for customers and colleagues alike.

Day-to-day, you’ll move around the shop floor, recommending options based on what customers are seeking and sharing details that help them understand why a product might be the right fit. You’ll stay on your feet, keep displays tidy, and work with teammates to handle busy periods and seasonal demand. The role sits within a culture that supports growth and learning, with plenty of opportunities to expand your knowledge about drinks and the Dan Murphy’s range.

Must-haves for this role

Here's what the team is looking for in a candidate. If you see yourself here, you’ll likely fit in quickly.

• A genuine people person who loves delivering memorable customer experiences
• Able to work autonomously and with others to get the job done
• Flexible across key customer hours and ready to cover busy periods
• Curious and eager to learn something new each day
• Aspiring to grow within the Dan Murphy’s and Endeavour Group network

Nice-to-haves that help you stand out

Additional traits that would help you shine in the role.

• Experience delivering customer service in a busy retail environment
• Ability to tell product stories to help customers connect with items
• Interest in building a long-term career within the Endeavour Group network

Pay, perks and practical details

The role is full-time and on-site at Dan Murphy’s Sunnybank, within the Endeavour Group network. You’ll receive an exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs; through a partnership with Woolworths, you’ll also enjoy discounts at Woolworths supermarkets and BIG W. Endeavour Wellbeing Support provides an Employee Assistance Program offering help with critical incidents, career planning, conflict, nutrition and lifestyle, money, family, legal and other employee assistance services. There are opportunities to grow your career within Dan Murphy’s and the broader Endeavour Group network. Candidates will be required to complete a functional screening assessment as part of the recruitment process.

Three to four concrete tips for applicants

Lead your resume with a concise example of a time you helped a customer discover a product and left them with a positive takeaway, especially where you used a simple story to connect needs and options.

Back up any claims about being able to work autonomously and in a team with specific examples: the instance you took ownership of a task on your own, and a separate moment you collaborated with others to meet a target or maintain store flow during peak times.

Be ready to discuss how you would talk customers through products and how you would stay compliant with responsible service of alcohol guidelines. Have a couple of short stories prepared that show how you guided someone to a purchase while keeping safety and policy front of mind.

Ask about how Sunnybank uses product storytelling in daily customer interactions and what training is available to build your product knowledge and help you grow within the Endeavour Group network. A good follow-up is to inquire about the team’s approach to community engagement and the types of development opportunities the store supports.