Customer Service/Sales

The Home Depot is hiring a Customer Service/Sales teammate for its Amsterdam, NY store. This is a full-time, onsite role that blends helping customers identify needs with guiding them to the right products for their projects, all while delivering fast, friendly service.

The position is a good fit for people who enjoy talking with customers, have an interest in home improvement, and like the idea of learning product details to help customers complete whole projects. The Home Depot stores are known for their broad selection and a strong focus on helping customers get their work done.

You’ll work with a Department Supervisor and teammates across departments, with opportunities to gain exposure to areas like Building Materials, Décor, Electrical, Flooring, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental.

What you’ll do day to day

You’ll greet customers, quickly assess what they need, and guide them toward options that help finish a project, with the goal of closing the sale in your department. You’ll build product knowledge through training tools and use what you learn to present complete project solutions to customers.

You’ll also keep your area stocked, clean, shop-able, and safe, which means maintaining orderly shelves, building solid displays, and keeping aisles clear. You’ll follow safety policies, complete required training, and report hazards or unsafe conditions to the Manager on Duty so everyone stays safe.

Working here means collaborating with your supervisor and other associates, and you may assist across neighboring departments to ensure customers can finish their projects efficiently.

What you’ll need to join the team

Here’s what the team looks for to start strong in this environment.

• Experience delivering warm, efficient customer service with a focus on driving sales
• The ability to greet customers, assess their needs, propose options, and close the sale within your department
• A willingness to learn product details across home improvement categories so you can inform choices and guide customers toward complete projects
• Comfort working in a retail setting and keeping your area stocked, shop-able, clean, and safe
• Commitment to following safety policies and completing required safety training, with a habit of correcting hazards or reporting them promptly
• A collaborative mindset that helps you work well with a supervisor and colleagues across multiple departments

Extras that help you stand out

• Experience in a department or hardware store environment with exposure to cross-department teamwork
• Familiarity with Home Depot product categories or a willingness to learn them
• Interest in opportunities tied to specialized services or pro account options

Pay, benefits and practical details

The pay range for this role is $17.00 - $19.50 per hour.

This is a full-time, onsite position based in Amsterdam, NY.

Advice for applicants

Lead your resume with a clear example of a customer interaction where you greeted someone, assessed their needs, and helped them choose products to finish a project and close the sale.

In interviews, back up must-have skills with a concrete story about a time you guided a customer through a complete project, from initial ask to final purchase, and quantify any positive outcomes if you can.

Be ready to talk about how you stay safe on the floor, what safety training you’ve completed and a time you addressed a hazard or reported unsafe conditions promptly.

When you ask questions, consider one about growth paths within the store, such as opportunities to move into Pro Account Sales or other multi-department roles, or how cross-department training works here.