Despatch Coordinator

JobsCloseBy Editorial Insights

WM New Zealand is seeking a Despatch Coordinator to join our Wellington team in Lower Hutt, full time onsite. In this role you’ll deliver exceptional customer service by responding to inquiries, scheduling work for operators, signing off run sheets, and coordinating driver activity while proactively notifying clients of delays. To succeed you should bring proven customer service experience in fast paced environments, a proactive attitude, the ability to build rapport quickly, strong communication skills, high attention to detail, and solid time management, plus proficiency in Word and Excel. Apply now; early review is common, and you must be based in New Zealand with a valid visa, residency or citizenship.

Company Description

WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

Job Description

We have an exciting opportunity for a Despatch Coordinator to join our Wellington team.

The Role
In this key support role, you’ll be responsible for delivering exceptional customer service to our client base. Your day-to-day responsibilities will include responding to customer enquiries and requests, scheduling daily work for operators, monitoring and signing off run sheets, and coordinating driver activities. Strong communication is essential, as you'll also play a vital role in building lasting customer relationships and proactively notifying clients of any operational delays.

Qualifications

About You
To thrive in this role, you will bring:

• Proven customer service experience in a fast-paced environment
• A proactive, positive attitude and the ability to build rapport quickly
• Strong communication and relationship-building skills
• High attention to detail and effective time management
• Proficiency in Microsoft Office, particularly Word and Excel

You’ll be flexible, customer-focused, and eager to contribute to a collaborative team environment.

Additional Information

What We Offer
You’ll be part of a supportive, high-performing team committed to delivering comprehensive solutions across facility services, waste, recycling, and industrial needs.

How to Apply
Click Apply Now to submit your application.
Please note: We may begin reviewing applications as they are received, so early submission is encouraged.

WM New Zealand is an equal opportunity employer and maintains a drug and alcohol-free workplace.
Applicants must be based in New Zealand and hold a valid work visa, residency, or New Zealand citizenship.