Digital Analyst

Etihad Airways is looking to hire a Digital Analyst to join its Digital & eCommerce team onsite in Abu Dhabi. The role sits within a fast-moving airline environment and aims to answer high-value analytical questions posed by multiple teams across the business. If you enjoy turning data into clear, actionable insights and you like working across a multi-disciplinary setup, this could be a strong fit. The company is the UAE’s national airline, and its broader mission includes shaping the future of global aviation from its Abu Dhabi hub, with a push to grow the network and capabilities under Journey 2030.

You’ll report to the Digital Analytics Manager and operate under the guidance of the Digital Engagement Senior Manager, using advanced analytics to explore Etihad’s digital and enterprise data resources. Expect to collaborate with colleagues across various disciplines while continually sharpening your techniques and staying up to date with industry-leading digital analytics capabilities. For more about the company, you can visit its site at www.etihad.com.

This position appeals to someone who thrives on solving complex analytical problems, enjoys visualizing data, and can communicate results to stakeholders who may not be data-fluent. It’s a chance to build deep expertise inside a large, international airline and to become a go-to person in one of Etihad’s core analytical disciplines over time.

Turning data into decisions across Etihad’s digital channels

In day-to-day work you’ll assess requirements, design practical solutions to business problems, and carry out complex ad-hoc analyses using a broad toolkit. You’ll look for deeper insights and root causes, then distill your findings into concise visuals and narrative that a business translator can act on. You’ll also keep a growing repository of methodologies and recommendations, and you’ll spot opportunities to automate repetitive analyses or improve approaches, sharing prioritized ideas with the wider team. A core part of the role is building and maintaining proficiency with Adobe, Google Analytics, Tableau, Power BI and other advanced analytic and database tools, along with in-house data sets and related resources, to support ongoing reporting and exploration.

Beyond individual analyses, you’ll contribute to a collaborative analytics culture by sharing best practices and potentially mentoring colleagues as you develop one or more specializations. Over time, you may become the expert peers turn to for guidance in your chosen field, while continuing to expand your own skillset and impact.

What you’ll bring to the analytics team

• Three or more years of hands-on experience in digital analytics, reporting and database management, or data science models used in commercial or digital processes; aviation analytics experience is a plus.
• A bachelor’s degree in Computer Science, Statistics, Information Technology or a closely related field; additional analytical qualifications are advantageous.
• A proven track record of building and managing successful digital analytics models and reporting frameworks.
• Strong analytical and problem-solving abilities, with a demonstrated talent for turning data into informed decisions.
• Solid project management capabilities, with the capacity to handle multiple projects at once.

Special strengths that help you stand out

• Interest in developing one or more specializations within Etihad’s key analytic disciplines and becoming a go-to expert who can coach others across the team.
• Experience using Adobe Analytics, Google Analytics, Tableau, Power BI and other advanced analytics tools, plus comfort with in-house data sets and related resources.
• Ability to present insights clearly to non-technical audiences and to influence cross-functional decisions.

Recruitment fraud alert Etihad warns that it will never ask for personal information or payments during recruitment, and interviews are conducted in person or by video/telephone before any formal offer. If someone asks for money, treat it as fraudulent.