Engagement and Content Officer (Temporary Opportunity - Up to 12 months)

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Transport for NSW is hiring an Engagement and Content Officer for a temporary maternity leave cover until March 2027, based in South Eveleigh with a hybrid pattern, onsite at least 50 percent including Wednesdays and Thursdays. You’ll manage digital engagement platforms, publish Drupal CMS content, monitor performance with Google Analytics, and contribute to digital education resources and multimedia. It’s a fast paced, multi‑stakeholder environment that values collaborative, customer‑focused communicators who can apply accessibility and content design best practices. To apply, tailor your resume to highlight Drupal, analytics, multi‑channel campaigns and stakeholder engagement; show measurable outcomes; note your readiness for hybrid work and the March 8 2026 deadline to Sharon Sorensen.

You put people at the heart and take pride in the impact of your work.

You have a way with words, backed by a strong understanding of communications methods and technologies and are looking to apply this to meaningful on-brand communications that educate and inform stakeholders of the important work we do.

This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to work with an interconnected ecosystem of industry professionals.

In this role, you'll:

• Manage and optimise the Commission’s digital engagement systems — including websites, social media channels and digital products — ensuring all content is accurate, accessible and technically robust.
• Develop, publish and maintain digital content using CMS platforms (including Drupal), applying best‑practice, accessibility and content design principles.
• Monitor digital performance using analytics tools (such as the Google Analytics platform), turning data insights into recommendations that enhance engagement, compliance outcomes and user experience.
• Support the design, build and delivery of digital education resources, EDMs and multimedia content using platforms such as Adobe Creative Suite and online communication tools.
• Contribute to coordinated engagement strategies that rely on strong digital infrastructure and seamless channel integration.
• Work in a fast‑paced, multi‑stakeholder digital environment where technology, content and compliance intersect.

This is a temporary opportunity covering Maternity leave until March 2027, and will see you working in a hybrid arrangement from South Eveleigh (Sydney), attending the office at least fifty percent of the time, including on Wednesdays & Thursdays each week.

For more information on this position and business unit, view the role description and information pack

About you

Your strong communication and digital content skills formed across communications, digital media or public sector environments will see you deliver engaging multi-channel content, manage competing priorities and support effective stakeholder engagement to lead to improved compliance, engagement and service outcomes.

You’re recognized as a collaborative and customer focused communicator, skilled at using contemporary digital platforms, experienced in developing and managing digital content and communications products.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Transport for NSW’s Point to Point Transport Commissioner is the industry regulator for all point to point transport, including taxis, rideshare providers and hire vehicles across the state.

The way we travel is changing and our priority is to ensure the safety of everyone using or providing point to point transport in NSW. We do this by educating, informing, building capacity and inspiring confidence across the industry.

We also work in partnership with other agencies such as Transport for NSW and NSW Police to ensure the safety of passengers, the public, drivers and all involved in our road networks.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy  

Apply today 

Applications close 11:59 PM, Sunday 8th March 2026

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW 

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