Field Services Officer

FIRST Security, part of the Wilson Group, is a leading security provider in New Zealand, known for trusted services delivered by dedicated people across the country. The company is looking for a Field Service Officer to join the New Plymouth team on a full-time, onsite basis. If you enjoy active, varied work that contributes to community safety and you like solving problems on the fly, this could be a good fit.

The role sits in a field-based setting with daily changes and new sites. You’ll handle a mix of tasks across contracts, always prioritising safety and professionalism in line with FIRST Security procedures. Your hands may be on electronic monitoring equipment, compliance checks, security patrols, alarm responses, and installations such as medical alarms, with ATM servicing also on the docket under the NCR contract.

Fieldwork rhythms in New Plymouth

In this varied field role, you’ll move between client sites, responding to jobs that span alarms, escorts, lock-ups and unlocks, and you’ll install and maintain monitoring gear to keep systems running smoothly. You’ll carry out regulatory and compliance duties, things like noise control and bylaw monitoring, while keeping a steady hand on incident response during patrols. You’ll also work on medical alarm equipment and ATM servicing, ensuring all tasks align with contract requirements and FIRST Security procedures, and you’ll coordinate with clients, stakeholders and internal teams to resolve issues efficiently and professionally. Across environments, you’ll deliver respectful service and step in to help on other parts of the business when needed.

Grounds for the job: what you bring

To be considered, a can‑do mindset and a readiness to learn new skills are essential. You should communicate clearly and listen well, and stay calm under pressure while thinking on your feet. A reasonable level of physical fitness is important for field tasks, and you’ll need a full NZ Driver’s Licence along with the ability to pass a Ministry of Justice Criminal Convictions check. A current COA or the ability to obtain one is required, and you must have NZ residency or a valid NZ work visa to be eligible.

What you’ll earn and what you’ll get

The pay is a competitive rate of $29.90 per hour once fully trained in EMS. FIRST Security backs its people with full, ongoing training and development opportunities, and a supportive team environment with strong leadership. There are practical perks through the Perks program offering discounts on retail, fuel and groceries, plus ongoing welfare checks and a solid health and safety culture. An Employee Assistance Program is available, including confidential counselling and financial support for you and your family.

• Competitive hourly rate of 29.90 NZD once EMS training is complete
• Full, ongoing training and development opportunities
• Supportive team environment with strong leadership
• Access to the Perks program with discounts on retail, fuel and groceries
• Ongoing welfare checks and a strong health & safety culture
• Access to EAP services, including confidential counselling and financial support for you and your family

Tips to stand out in the field

Put your NZ work eligibility and licensing front and center on your resume. Lead with your full NZ Driver’s Licence status, your ability to pass a MOJ criminal convictions check, and whether you already hold a COA or can obtain one, along with your residency or visa details.

Show how you demonstrate the must-have skills in concrete situations. Describe times you stayed calm under pressure, communicated clearly during urgent tasks, and completed fieldwork with accuracy while following procedures and contract requirements.

Be ready to discuss the kind of field-based tasks you’ve handled, such as alarms, patrols, or equipment installations, and how you ensured safety and regulatory compliance while delivering good client service.

Ask a sharp question about the EMS training timeline or the NCR contract specifics, and whether field assignments vary by contract or site. A good question might also touch on how the team prioritizes safety and how supervision works on multi-site deployments.