Field Technical Service Representative

Now hiring! Field Technical Service Representative

Remote. Territories: Southeast United States. (Florida, Georgia, South Carolina, North Carolina, Virginia)

Based out of the BASF Central, SC site.

Pay Range: $75,000 - $100,000

We are looking for a Field Technical Service Representative to join our Performance Materials team.

Come create chemistry with us!

The Performance Materials division is at the forefront of the much-needed sustainability transformation in plastics. Our experts co-create products with customers to bring innovations to major industry sectors such as transportation, consumer goods, industrial applications, and construction.These solutions contribute to a sustainable future by pushing the boundaries in thermal resistance, robustness and lightweight applications.

We are seeking a professional like you to have a major role in continuing the growth of the Autofroth Business by providing excellent technical support for Polyurethane Systems customers. You will be assigned specific identified target accounts and will be responsible to provide installation and on-going support for polyurethane applications as needed to grow and sustain business volumes.   

You will provide technical guidance and assistance to customers for application of BASF polyurethane systems products and dispensing equipment including optimization of use, troubleshooting, and training of customer's personnel. You must comply with all company policies, procedures and initiatives. 

This is an excellent opportunity for you to demonstrate your strong training skills and personal and business ethics.  You will also get to share your strengths in leading people and teams, interacting with colleagues and customers at all levels, and managing people without direct authority. 

This role requires that you be mechanically inclined and able to lift at least 50 pounds.

Travel for the role will be extensive (75%+), including overnight travel.

As a Field Technical Service Representative, you create chemistry by...

• Leveraging your education and experience with polyurethane chemistry and/ or polyurethane processing, you will be responsible for conducting foam trials at customers and communicating the results. You will be proactive in helping to determine the value proposition.
• Providing your proficiency in Excel, Word, Power Point, e-mail, and web-based platforms as this will be essential to document the foam trials. You will also use these skills to create and implement key account plans and strategies.
• Bringing your excellent verbal and written communication skills, as well as your experience in dealing directly with customers, to set up foam trials with Sales and the customer.
• Working independently with strong problem-solving skills, you will troubleshoot and maintain mechanical equipment.
• Having an unwavering commitment to workplace safety as you ensure and work in compliance with EH&S and ISO standards.
• Demonstrating your effective interpersonal, negotiation, and presentation skills, you will provide key effort in new product launches.
• Employing your analytical skills, you will provide competitive product analysis - technical analysis and how a product aligns with customer's requirements.
• Being a strong team player with robust technical skills, you will provide technical support for BASF Polyurethanes Specialties Business.
• Interfacing with and supervising contractors and engineers, you will help design chemical storage facilities as well as plant layouts for equipment placement.
• Being able to be focused on the vision of the business and provide customer insight, professional expertise and technical product knowledge as you understand and practice the highest levels of Product Stewardship.

If you...

• Possess a education and experience in polyurethane chemistry and/or processing, with strong technical support skills for polyurethane systems, including installation and ongoing assistance for customers.

• Are able to conduct foam trials at customer locations, communicate results effectively, and document findings using Microsoft Excel, Word, PowerPoint, email, and web-based platforms.

• Have excellent verbal and written communication skills for customer interactions, coupled with strong problem-solving abilities and mechanical inclination for troubleshooting and maintaining equipment.

• Are commited to workplace safety, ensuring compliance with Environmental, Health, and Safety (EH&S) and ISO standards, along with effective interpersonal, negotiation, and presentation skills for new product launches.

• Possess analytical skills for conducting competitive product analysis and aligning products with customer requirements, with the capability to work independently and as a team player in providing technical support.

• Are experienced in interfacing with and supervising contractors and engineers for designing chemical storage facilities and plant layouts, with a willingness to travel extensively (75%+), including overnight travel, and strong leadership qualities to manage people without direct authority.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact [email protected] to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $75,000 - $100,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.