Fit4Less Host - Hamilton Centre

GoodLife Fitness is hiring a Fit4Less Host for the Hamilton Centre. This is a part-time, onsite role based in Hamilton, and it’s a great fit for someone who enjoys helping people in a gym setting and takes pride in keeping the club clean and welcoming. The employer focuses on customer service, daily maintenance, and guiding members through both in-person and automated options. Fit4Less is part of the GoodLife Fitness family, and the company emphasizes an inclusive, respectful environment for staff and members alike.

As the Host, you’ll be the friendly face people meet when they walk in, assisting with memberships, answering questions about amenities and processes, and guiding guests through automated or virtual options. Your day also includes completing routine cleaning and minor maintenance tasks to meet the club’s standards, while contributing to a positive, courteous workplace where everyone helps out.

Fit4Less is committed to inclusion and accessibility, aiming to reflect the diversity of the communities it serves. If you need an accommodation during recruitment or the interview process, the company will work with you to meet your needs.

A day in the life at Fit4Less Hamilton Centre

Your shift revolves around keeping the club safe and inviting. You’ll perform cleaning and inspection tasks according to established guidelines, ensuring the space feels fresh and safe for members, staff, and visitors. While you’re on the floor, you’ll interact with members in a friendly way as you handle cleaning duties and point people toward the right services or equipment.

You’ll help members and guests understand membership options and the amenities the club offers, including any automated or virtual ways to access the facility. You’ll keep the lines of communication clear by following standard procedures to report any issues or deficiencies so the right action can be taken promptly. On top of daily routines, you’ll stay on top of weekly and monthly tasks and training materials to keep your operations aligned with brand expectations.

In addition to service duties, you’ll support a safe, respectful environment that matches Fit4Less’ brand. You’ll welcome everyone with warmth, assist with access and processes, promote available memberships (including Black Card options), and help the team maintain a courteous atmosphere throughout the day. When problems arise, you’ll escalate them to the manager using the standard process and help ensure incidents are documented and resolved.

What you’ll need to bring to the role

Must-have requirements

• High school diploma or current pursuit of one
• At least one year of teamwork or volunteer experience
• Clear verbal communication skills
• Solid written communication abilities
• WHMIS certification
• First Aid, CPR-A and AED certification
• Shows strong effort in activities and responsibilities
• Ability to stay calm under pressure and manage stress
• Commitment to meeting the expectations of internal and external customers
• Values time and uses it effectively and efficiently

Nice-to-haves

• Previous experience helping members with memberships and explaining club amenities
• Comfort working in a team-based fitness environment

Pay, benefits and practical details

The selected candidate will be paid minimum wage, with an expected annual total compensation of $7,600 determined by the expected total number of scheduled hours per year.

Working with Fit4Less offers upside beyond the paycheck, including opportunities for advancement and a free fitness membership. The work environment is described as fun and energetic, with a consistent, welcoming vibe each day.

Tips for making your case

Put your education status up front on your resume, noting that you have a high school diploma or you’re actively pursuing one. If you hold WHMIS and CPR-A + AED certifications, list them near the top so hiring teams see your readiness to handle safety and emergency tasks.

Show how you prove the must-have skills with concrete examples. Describe a time you worked as part of a team to complete cleaning or maintenance tasks, or how you helped a member with a membership question on a busy floor. If you can cite a specific moment when you kept calm under pressure and still delivered friendly service, that’ll stand out.

For interviews, be ready to discuss how you approach guest interactions on the club floor, how you balance cleanliness tasks with customer service, and how you handle reporting issues using standard processes. You may be asked to describe a situation where you escalated a concern to a manager and what the outcome was.

End with a smart question that ties to this role: ask how success is measured for a Fit4Less Host at the Hamilton Centre and how often on-floor training or refreshers take place. You could also inquire about the team’s approach to the “everybody cleans” mindset and how you’d contribute to keeping the club welcoming during peak times.

How to apply

To apply, use the secure portal on jobs.goodlifefitness.com. This posting is for an existing vacancy, and applications should follow the portal process on that site. Ensure your submission includes your certifications (WHMIS, First Aid, CPR-AED), your education status, and examples of relevant experience that align with the must-have requirements.