Guest Service Worker

Aramark is hiring a Guest Service Worker – Dining Services to join its Ottawa, CA team. The full-time, onsite position centers on friendly service during lunch and dinner and on keeping the dining room welcoming, clean and well organized. Aramark operates in 15 countries and serves millions of guests daily, with a commitment to equal employment opportunity.

The role supports the daily operation of Dining Services by delivering courteous, efficient service and by helping maintain a tidy, organized dining environment. It involves coordinating with culinary and Dining Services teams to ensure smooth service and adherence to food safety and sanitation standards.

People who enjoy fast-paced, guest-facing settings and take pride in presenting a clean, well-run dining area will fit well here.

A day in the dining room

In this frontline role, setups happen before service to ready the front-of-house areas and stock service stations. During lunch and dinner, the guest service worker helps serve food, replenish stations, assist with dinner setup as needed, and keep the dining room tidy and organized.

Between and after service, responsibilities include clearing and resetting tables, monitoring supplies, and performing front-of-house cleaning and maintenance tasks. Communication with culinary and Dining Services team members helps ensure smooth service and adherence to food safety, sanitation and allergen management procedures. Uniforms and/or PPE may be required, and following established procedures supports a safe, sanitary environment.

What you’ll bring to the dining room

Here's what Aramark considers must-haves for this role.

• Strong customer service and clear communication
• A friendly, dependable demeanor and ease working in a busy dining room
• A true team player who collaborates well with others
• Meticulous attention to cleanliness, organization and presentation
• Ability to stay productive between meals and identify tasks that need doing
• Ability to stand for extended periods and handle the physical duties of food service and dining room maintenance

Nice-to-haves include additional qualifications that help raise a candidate’s fit.

• Experience in food service or customer service is a plus
• Food Handler Certification is a plus

Pay, schedule and practical bits

The role is full-time and onsite in Ottawa, with service during lunch and dinner. Practical considerations include uniforms and/or PPE as required and the need to perform physically demanding tasks such as standing for long periods and moving around the dining area, including lifting, bending, pushing and pulling.

Tips for applying

Lead your resume with relevant guest-service experience and any roles in busy, front-of-house settings where you interacted with students, staff or guests.

When you describe your must-have skills, back them up with concrete examples, tell a short story about a time you kept a dining area clean and well presented during a busy service, or how you helped a team complete service tasks efficiently.

In interviews, be ready to talk about how you handle peak periods, coordinate with kitchen and dining teams, and follow safety and allergen procedures. You may be asked to describe how you stay organized and maintain a welcoming environment while managing multiple tasks.

Consider asking how the team collaborates during peak lunch and dinner times and what success looks like in this role, such as how service flow is managed and how feedback is shared to improve guest experience.