Head of Aftersales-UK

XPENG, a company with an overseas business division, is seeking a Head of Aftersales-UK. The role is full-time and onsite in London, ENG, and is aimed at someone ready to shape the UK aftersales program from the ground up. This is a great fit for leaders who want to drive service strategy across a dealer network, improve customer experiences, and build a high-performing aftersales operation.

In this role you’ll be building the UK aftersales blueprint, covering parts, warranty, technology and service. You’ll support dealers in areas like spare parts supply, training and claims, while making sure service standards are followed and commercial policies are put into practice. You’ll monitor how dealers operate, gather insights, and push for measurable improvements. You’ll also run customer satisfaction surveys, address major complaints, and work to boost the dealers’ overall service capability. Part of the job is to plan and execute market service activities and to develop a local service strategy that hits top-tier industry metrics like parts fulfillment, first-time repair rates and customer satisfaction.

The role is designed for someone with extensive experience leading automotive OEM aftersales, especially someone who has built aftersales systems and achieved solid performance. It’s a hands-on, cross-functional leadership position that relies on strong dealer relationships, data-driven decision making, and comfort with stakeholder engagement in English. Given the overseas dimension, there’s a willingness to travel short-term overseas, such as to China, as needed.

Steering the UK aftersales engine

You’ll own the UK aftersales strategy and work to establish a robust capability framework for parts, warranty, technology and service. On a day-to-day basis, you’ll guide dealers on spare parts availability, supervise service delivery against agreed standards, and steer the rollout of commercial policies. You’ll collect and analyse information on dealer performance, propose practical improvements, and track the effects over time. You’ll also oversee customer feedback programs, respond to major complaints, and push ongoing upgrades to dealers’ service abilities. In addition, you’ll drive market service activities and implement a local service plan designed to reach leading industry indicators.

What you’ll need to lead the UK aftersales

Here’s a concise view of the must-haves for this role.

• Eight-plus years of hands-on experience in automotive OEM aftersales, with a proven track record of building and operating an effective aftersales system and delivering measurable performance, including metrics like parts fulfillment and customer satisfaction; experience with new energy vehicle businesses and prior team leadership is a plus
• A strong network of local aftersales resources and third-party service channels
• Excellent communication and coordination abilities, plus solid planning and execution skills, with a knack for building and maintaining professional relationships
• Fluent English communication
• Willingness to travel overseas on short notice
• Strong business communication and coordination skills, plus analytical problem-solving, fast learning and the ability to handle pressure

Nice-to-haves

• Experience coordinating dealer training and support programs to lift service standards
• Experience turning customer feedback and survey results into concrete service improvements
• Background in planning and delivering local market service activities or events

Pay, benefits and practical details

The role is based on-site in London, ENG, and offered as a full-time position. Short-term overseas travel is part of the expectations, but no specific pay or benefits details are provided in the posting.

Tips to stand out for this role

Lead with a concise summary of your OEM aftersales leadership and include tangible metrics such as improvements in parts fulfillment and customer satisfaction. Where possible, highlight any experience with new energy vehicle aftersales and your track record in building or refining a dealer network and training programs.

Show how you’ve managed dealer relationships and supported parts supply, training and claims at scale. Include a concrete example of how you guided a network to adopt service standards and how you measured the impact of those changes.

Be ready to talk through how you would craft and implement a local UK aftersales strategy, and how you’d judge success using KPI targets like parts fulfillment, one-time repair rate and service satisfaction. Have data-ready stories that demonstrate your ability to translate feedback into action.

Prepare a smart question to ask at interview time, for example about the current status of the UK service network, the top priority for the first 90 days, and how success in this role will be measured within the company’s broader overseas objectives.