Housekeeper / Cleaner

Minor Hotels, a major player in hospitality across Australasia with dozens of properties in the region and a global footprint of hundreds more, is looking for a Housekeeper / Cleaner to join Avani Queenstown Shores Resort in Queenstown, New Zealand. This full-time, on-site role sits in a team focused on delivering spotless, welcoming spaces for guests. It’s a good fit for people who take pride in tangible, hands-on work and who enjoy contributing to a positive guest experience in a tight-knit team.

The company backs its people with growth opportunities and a supportive culture, and the role sits within a global group that operates brands including Avani, Anantara, Oaks and NH Hotels. If you’re energetic, attentive to detail, and thrive when you’re part of a team that values guest satisfaction, you’ll likely feel right at home here.

A day in the life on the housekeeping team

Expect to maintain high cleanliness standards by preparing guest rooms to exacting levels, which includes precise bed making, thorough vacuuming, and keeping bathrooms pristine. You’ll work efficiently within the hours set by the property, collaborating with teammates to hit daily cleaning targets and support smooth operations. Safety and environmental protocols guide every task, and you’ll use cleaning equipment and products safely, with training and tools provided. Building professional relationships with colleagues, guests, and contractors helps create a respectful, positive work atmosphere.

What you’ll bring and what helps you stand out

Must-have requirements

• A keen eye for detail and a strong commitment to keeping spaces exceptionally clean
• A basic understanding of safe handling and use of cleaning chemicals and equipment, with training provided
• Good physical fitness and stamina to handle repetitive tasks such as bending, lifting, and standing for extended periods
• Clear, professional communication with guests, team members, and contractors
• Solid time management and the ability to prioritise tasks effectively
• Availability to work flexible hours, including weekends and public holidays

Nice-to-have qualifications

• Prior housekeeping or cleaning experience is highly regarded

Pay, benefits and practical details

The role operates on a minimum of 30 hours per week, with shifts starting at 9.00am and a rotating roster that covers Monday through Sunday. The hourly rate is 27 NZD, and training on cleaning chemicals and equipment, as well as safety protocols, is provided to help you settle in quickly.

As part of Minor Hotels, you’ll have access to a range of benefits designed to support your growth and wellbeing. Expect career growth opportunities through learning and development programs, substantial hotel deals (50% off stays at Minor Hotels in Australasia and 20% off for friends and family), and global perks such as international accommodation discounts across the brand portfolio. Additional perks include cashback and discounts at more than 400 retailers in AU/NZ, discounted entertainment and activities, exclusive health insurance offers and workplace banking benefits, parental and birthday leave, and tailored wellness support. These benefits reflect the company’s commitment to a balanced, rewarding work life while you help deliver exceptional guest experiences.

Important practical note: at present, Minor Hotels is only accepting applications from candidates who have working rights within New Zealand.

Tips for applicants in this role

First on your resume, lead with any housekeeping or cleaning experience you’ve had and place a spotlight on tasks that match this role, like detailed room cleaning, bed making, and maintaining bathrooms to high standards. Include any training you’ve completed on chemical handling or safety, and note your comfort level with using cleaning equipment and collaborating with team members.

To prove you have the must-have skills, describe a specific situation where your attention to detail prevented a problem or elevated guest satisfaction, and mention how you followed safety protocols while using cleaning products. Show examples of how you managed your time and priorities during a shift, and highlight how you communicate clearly with teammates and guests even under pressure.

In interviews, be ready to discuss how you contribute to a positive team dynamic, your approach to safety and cleanliness, and your flexibility with a rotating roster that includes weekends and holidays. Have a concrete example ready about a time you adapted to changing priorities or assisted a colleague to meet a target.

Smart question to ask: what does success look like for a housekeeper on the Avani Queenstown Shores team in the first month, and what specific training will you provide to help new hires hit those targets?