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Wellways Australia is hiring a part-time Intake Support Worker in Wollongong to run day-to-day intake and eligibility screening for the NewAccess LiCBT program, manage referrals, and actively maintain wait lists. The role offers hybrid work from home and office four days a week with SCHADS Level 3B pay plus leave loading, super and salary packaging. Key must-haves include Australian working rights, National Police Check, Working with Children Check, driver’s license with travel ability, NDIS Worker Orientation and Screening, and NDIA module completion. To apply, tailor your resume to intake workflows, demonstrate data accuracy and strong client communication, and reflect commitment to reconciliation and inclusivity. Close date 26 October 2025; for a chat contact Jane Close.

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Intake Support Worker

• Work from home and office flexible arrangements
• Part time, 4 days per week in Wollongong
• $38.65 - 41.45 phr (SCHADS Level 3B) + Leave loading + Super + Salary packaging 

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

About the program

NewAccess was developed and is licenced by Beyond Blue, it is an adaption of the Increased Access to Psychological Therapy (IAPT) model. The program is a free mental health coaching program, utilising Low-intensity Cognitive Behavioural Therapy practices, designed to provide accessible, quality services for anyone finding it hard to manage life stress.

NewAccess program offers low-intensity cognitive behavioural therapy (LiCBT) and is effective in treating mild to moderate depression and/or anxiety.

About the role

A typical day for our Intake Support Worker would include providing the day to day intake and eligibility screening functions for NewAccess. Supporting referrals and screening for eligibility. Ensuring effective demand management and prioritisation for allocation for eligible participant and managing participants on a wait list.

The Intake Support Worker will be the first point of call for those on a wait list and provide active wait-list management strategies.  This role will also be responsible for ensuring all relevant participant details and data are collected and recorded. 
 

If you are  a whiz at forms, operational systems and love to chat with people then this might just be the role for you! Work from home flexibility with an inclusive culture Wellways would love to hear from you!
 

So what will you need….

• Evidence of working rights within Australia (Passport/Birth Cert/Visa)
• Satisfactory National Police Records Check
• Current Working with Children Check
• Current Drivers License and the ability to undertake travel
• NDIS Worker Orientation Module Certificate – free online course
• NDIS Worker Screening check

About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, please contact Jane Close on [email protected]

Click her for a copy of the position description

Wellways is committed to the safeguarding of children and vulnerable people.  Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you’d like to know more about our reconciliation commitment, click here  Reconciliation | Wellways 

Job Description Summary

Work from home and office flexible arrangements. Part time 4 days per week with Salary Packaging to increase your take home pay.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close

26/10/2025