Internship Customer Support

JobsCloseBy Editorial Insights

Join the Gennep based Customer Support Internship at Arvato in Bertelsmann for hands on impact from day one in a global logistics setting, covering inbound outbound returns, transport planning, KPI monitoring, and improvement projects using SAP, Jira and Excel. You should be pursuing an MBO BOL Level 4 in Specialist Transport and Logistics or a Bachelor in Logistics Management, Supply Chain Management, or International Business, with strong analytical and communication skills, a proactive mindset, and solid English. The internship pays €500 to €700, includes travel reimbursement and mentoring in a collaborative, international team. To apply, tailor your CV to KPI reporting and data analysis, highlight cross functional collaboration, and be ready for an introductory interview; start September 2026.

Customer Support Internship | Gennep | €500–€700 | Start: September 2026 

Are you looking for an internship where you don’t just observe, but truly make an impact? Do you want to experience how a global logistics organization operates behind the scenes while working directly with customers? Then this internship within Arvato’s Customer Support department might be exactly what you’re looking for. 

YOUR INTERNSHIP ASSIGNMENT 

• The Customer Support department plays a crucial role as the primary point of contact for operational requests, focusing on maintaining customer relationships and addressing questions related to SLAs, transportation, and customs.
• As a Customer Support Intern, you will become a full member of the team from day one. This is not a passive internship; you will actively contribute to daily operations and gain valuable hands-on experience.
• Your responsibilities may include:
• Supporting daily logistics operations (inbound, outbound, and returns)
• Assisting with transport planning and communication with carriers
• Monitoring and analyzing KPIs (delivery performance, lead times, costs)
• Participating in improvement projects within Customer Service & Logistics
• Supporting the preparation and improvement of KPI reports (performance, lead times, transport costs)
• Identifying bottlenecks in operational processes and contributing to improvement initiatives
• Performing data analyses to identify trends and support improvement proposals
• Supporting collaboration between internal departments (Operations, Customer Service, Planning)
• Learning to work with systems such as SAP, Jira, and Excel 

YOUR PROFILE 

• You are following an MBO BOL Level 4 programme in Specialist Transport and Logistics or a Bachelor’s degree in Logistics Management, Supply Chain Management, or International Business
• Strong analytical and communication skills
• Proactive and results-oriented mindset
• Interest in logistics processes and supply chain management
• Familiar with Excel and working with data
• Good command of the English language (spoken and written)
• Able to work independently, but also function well in a team 

WE OFFER 

• An internship allowance of €500 (MBO) or €700 (HBO) based on a 40-hour workweek
• Travel expense reimbursement
• Guidance from experienced colleagues within Customer Support
• A dynamic learning environment within an international logistics organization
• A close-knit and supportive team where collaboration is key 

Are you excited about this opportunity? Then feel free to contact us for an introductory interview!