LEAD ADMINISTRATOR L1

Wipro Limited, a global technology services and consulting firm, is looking for a Lead Administrator L1 to work onsite in India. The role centers on resolving high-priority incidents, guaranteeing SLA compliance, and analysing system performance while coordinating with internal and external stakeholders. It’s a chance for someone who enjoys diagnosing complex issues and turning insights into action to contribute to critical IT operations.

With more than 230,000 employees and business partners across 65 countries, the organization supports clients through digital transformation and keeps evolving as technology shifts. This onsite position in IND-24, IN is best suited for someone who wants to be hands-on, collaborate across teams, and help keep services reliable and secure in a fast-changing environment.

If you thrive when the stakes are high, enjoy working with cross-functional teams, and want a hands-on role that blends incident management with performance analysis, this could be a fit.

Day-to-day in a high-priority operations role

You’ll triage and resolve high-priority incident tickets (P2) by applying advanced troubleshooting and root-cause analysis to close issues promptly. Alongside that, you’ll monitor the performance of designated technology areas to ensure SLA commitments are met and escalate proactively when necessary to keep service levels transparent.

analysing system behaviour and coordinating with teams to pinpoint bottlenecks, you’ll support capacity planning to improve overall efficiency. You’ll also look for opportunities to improve the environment by testing and recommending new tools or approaches in collaboration with technical colleagues. When it comes to security and continuity, you’ll participate in disaster recovery activities, conduct security assessments, run recovery drills, and implement controls to stay aligned with established standards.

In addition, you’ll participate in weekly and monthly service review meetings, sharing updates on performance and issues to keep stakeholders informed and aligned with service goals. You’ll work with teammates to clear open tickets and service requests, and contribute to the knowledge base and SOPs so future ticket resolutions are faster and more consistent.

What you’ll need to bring

The role requires a couple of core capabilities to succeed in this environment.

• Microsoft Power BI proficiency
• 5-8 Years of relevant experience

Practical details you’ll actually work with

This is a full-time, onsite position based in IND-24, IN.

As a member of the operations team, you’ll be expected to engage in regular collaboration with internal and external stakeholders, support incident resolution and capacity planning efforts, and contribute to continuous improvement of processes and knowledge resources.

Tips to stand out for this role

Lead with your Microsoft Power BI experience and the five-to-eight-year track record in related work at the top of your resume, and then back it up with concrete examples of BI projects and how they informed service improvements.

Provide specific incidents you’ve triaged, the root causes you identified, and how you ensured SLA commitments were met. Quantify outcomes where you can, such as reduced mean time to resolve or improved system performance metrics.

Be ready to discuss disaster recovery and security controls you’ve implemented or tested, share details about drills, controls you oversaw, and their impact on risk posture.

Prepare a thoughtful question about the role’s day-to-day data needs, such as which dashboards are used for service performance and capacity planning, and how weekly service reviews are structured to drive actionable decisions.