LEAD ADMINISTRATOR L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global technology services and consulting partner that helps clients tackle complex digital transformation challenges. With more than 230,000 people and partners spread across 65 countries, the company builds end-to-end solutions spanning consulting, design, engineering, and operations. This full-time, on-site role lives in IND-24, IN, and is well suited for someone who enjoys resolving high-impact incidents, analysing performance trends, and driving practical improvements through cross-team collaboration.

The Lead Administrator L1 role centers on bringing incidents to a timely close through expert troubleshooting, while ensuring service levels stay intact. It also calls for performance monitoring, data-driven insights into system behaviour, and working with internal teams and external stakeholders to implement effective mitigations. Security, disaster recovery, and regular reporting to stakeholders are all in-scope, with ongoing opportunities to contribute to the knowledge base and continually improve how the team operates.

This position is a fit for someone who combines technical depth with clear communication and a collaborative approach. If you like turning complex incidents into structured next steps and enjoy contributing to a larger program of IT resilience, this could be a strong match.

A day in the life of a lead administrator

On a typical day, the Lead Administrator L1 leads the triage and resolution of high-priority incidents (P2), applying advanced troubleshooting and root-cause analysis to secure timely closures. They keep a close eye on SLA performance across the assigned technology areas and step in to manage escalations before service quality slips. In parallel, they analyse system performance data, share actionable findings with engineering peers, and support capacity planning to keep the environment running smoothly.

Day-to-day work also includes driving improvements by evaluating new tools or methods and coordinating with technical teams to test and implement them. Disaster recovery duties involve security assessments and recovery drills, with the goal of maintaining compliance with established security standards. In addition, the role requires reporting and stakeholder engagement, participating in regular service reviews, delivering updates on performance and issues, and helping to maintain a transparent line of communication with stakeholders. Collaboration with team members to clear backlogs and keep service requests moving forward is a constant theme, along with maintaining a knowledge repository to speed future resolutions.

Must-have requirements

To be considered for this role, two core requirements anchor the fit:

• Strong Microsoft Power BI capabilities, used to build dashboards and interpret data that track incidents and service performance.
• Five to eight years of hands-on experience in IT operations or a closely related field.

On-site in IND-24: practical details

The role is full-time and on-site at IND-24, IN. No additional details about schedule, travel, or work authorization are provided in the listing.

Tips for standing out in this lead administrator role

Put the most relevant experience up front on your resume, especially examples that show your Power BI work linked to incident management, SLA tracking, and performance analysis.

Describe how you demonstrate the must-have skills with concrete results, for instance, dashboards you built in Power BI that helped monitor SLAs or surfaced root-cause insights during outages, and your role in driving improvements through data-led decisions.

Be ready to talk through real incidents you’ve led, including how you used system performance data to guide capacity planning and how you coordinated with multiple teams during DR drills and security assessments.

When you ask questions, focus on specifics like how Power BI dashboards feed weekly service reviews, what tools support triage and monitoring in this environment, and how often disaster recovery drills are conducted to validate controls and readiness.