Library and Council Services Assistant

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Auckland Council is hiring a Libraries & Council Services Assistant for Albany Village Library, a 38-hour fixed term/secondment role (Tue-Sat) until 31 July 2027. You’ll support day-to-day operations, deliver community outreach in Upper Harbour, and help customers from all walks of life, with travel required and weekend flexibility. The role prizes collaboration, creativity, strong customer service, and confident use of technology, underpinned by empathy and a people focus. Te Ao Māori values are important; Mandarin or Korean language ability is advantageous, as is a NZ driver’s license. Salary band E: $67,414–$79,310. Apply by Sunday 6 September. Tips: tailor your CV to show events, programming, outcomes, and digital literacy; highlight transferable skills and willingness to travel and work weekends; obtain referee consent.

He angitūtanga: The opportunity

The opportunity has arisen to work as a Libraries & Council Services Assistant at Albany Village Library within the Upper Harbour and Hibiscus and Bays South Local Board Libraries team.

Albany Village Library is a busy community library serving a diverse and vibrant community. We are looking for a flexible all-rounder to join and contribute as part of a high-achieving, cohesive, and dynamic team. You will be supporting the team and contributing to the day-to-day running of the library. As this is a customer service role, you will be helping customers from all walks of life.

We are open 7 days a week so flexibility around working days, including weekends is required. We are looking to fill a 38 hour fixed term role/secondment working Tuesday through Saturday, until 31 July 2027.

Key Responsibilities:

• Community outreach opportunities in Upper Harbour
• Must be willing to travel
• Self-motived to deliver impactful customer service
• Creativity and enthusiasm is encouraged

To view full position description please click here

He kōrero mōu: About you

We are looking for someone who:

• Is collaborative, creative, and enthusiastic in planning, promoting, and delivering events and programmes to our diverse Upper Harbour communities.
• Brings a can-do attitude – reliable, full of ideas, and ready to make things happen.
• Understands and uses technology creatively and with confidence, able to support customers to successfully use information resources and devices.
• Has a strong people focused, and empathy driven work ethic. Along with a positive attitude, pride in their work and in the ability to influence others positively.
• Demonstrates excellent written and communication skills with a strong people focus.
• Demonstrates an understanding of Te Ao Māori values and principles.
• Being bilingual in Mandarin or Korean is advantageous.
• Has a New Zealand driver’s license

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a collaborative, purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.

Ngā āhuatanga kei a mātou: What we offer 

We offer a welcoming and supportive team, and a community that values the library as a welcoming community space. Here you’ll have an opportunity to grow your career within the Auckland Libraries team and Auckland Council. 

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 
Together, we can create a Tāmaki Makaurau we can all be proud of.

Additionally, as part of our Auckland Council Group, you will gain access to many benefits and discounts including:

• Option to buy an additional week’s annual leave
• Four weeks annual leave, plus an additional week after five years
• Additional day of leave for community activities
• Discounts on attractions such as the Maritime Museum, Auckland Zoo & Auckland Art Gallery
• Discounted Health & Life Insurance Policies
• Flexible and supportive work environment
• 3.5% KiwiSaver on top of your salary

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!
Application close date: Sunday 6th September

This role is salary band E, we expect to appoint the successful candidate at a salary of between $67,414 - $79,310 depending upon skills & experience.

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at [email protected].

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.