Loss Prevention (Security) Officer - The Warehouse, Clendon (Part-time)

Shaping the daily routine on the shop floor

The Warehouse Group is looking for a part‑time Loss Prevention Officer to join The Warehouse team at Clendon, in Auckland. The role sits on site and is part of a bigger group that also runs Warehouse Stationery and Noel Leeming, known for trying to keep shopping safe and straightforward for customers while supporting a few community initiatives. This position is well suited for someone who likes steady hours, working with the public, and helping protect staff and customers alike.

The day-to-day mix centers on keeping the store secure and welcoming. You’ll keep an eye on the premises with camera monitoring and a visible presence on the shop floor, ready to step in when needed. You’ll also chat with customers and address their concerns, ensuring a calm, helpful atmosphere. When events occur, you’ll document them on the crime reporting platform so the team can respond promptly and accurately.

The shape of your day on the floor

In this part‑time role, you’ll balance vigilance with great service. Your job is to deter theft and keep everyone safe by staying attentive to activity in the store and by being approachable to shoppers. Your presence on the floor helps deter mischief, while your conversations with customers help resolve tensions before they escalate. When incidents happen, you’ll capture the details and upload them to the store’s reporting system to support any required follow‑up.

What matters most and what helps you stand out

Here's what the team is looking for in a candidate, starting with the must‑haves.

• Clear communication and a positive, willing-to-learn attitude
• Ability to stand for extended periods during shifts
• A calm, steady approach under pressure with some conflict‑resolution or de-escalation capability
• Visible, practical presence on the shop floor to deter issues and assist customers

Nice to have items that can help you hit the ground running include these:

• Experience in a customer‑facing role, such as retail or hospitality
• Prior exposure to conflict resolution and de‑escalation techniques

Pay, benefits and practical details

The role operates on a part‑time schedule with specific hours: Sunday to Tuesday from 3:30pm to 9:30pm, and Wednesday to Thursday from 4:00pm to 9:30pm. It’s an onsite position in Auckland, working within The Warehouse and its family of brands. The team Card offers access to discounts across the group, and there are paid leave options including a Birthday Leave day each year and an Here for Good Leave day, plus opportunities for career progression and other benefits.

Tips for applicants

Lead your resume with lines that reflect the core parts of this job: your ability to monitor environments, stay vigilant, and interact with customers. If you’ve used a crime reporting platform or carried out incident documentation before, mention a concise example to show you’ve done it and can do it again.

Prove you’ve got the must‑have skills by sharing concrete scenarios. Include a brief story where you communicated clearly under pressure, helped de‑escalate a tense situation, or supported a colleague or customer during a safety concern on shift.

Prepare for the interview by outlining how you would respond to a theft or safety issue in the store and how you would document the incident in the reporting system. Be ready to describe how you’d balance staying on the floor with assisting customers in a busy environment.

Ask a smart question to show you’re thinking about the role long term. For example: which crime reporting platform is used for incidents, and what kind of case load is typical on a shift? You could also ask about pathways within the security team and what internal opportunities exist for progression.