Member Support Consultant | Innaloo (full-time)

Goodlife Health Clubs is hiring in Innaloo, Australia, for a full-time, onsite Member Support Consultant. The role sits within a well-known fitness network that forms part of Fitness and Lifestyle Group, the Asia-Pacific leader in fitness and wellness. Goodlife currently operates 97 premium clubs across Queensland, Victoria, South Australia and Western Australia, serving more than 270,000 members. The company is focused on helping people move toward healthier lives.

The Member Support Consultant, often the first face a potential member meets, brings energy and warmth to guide people toward starting a healthier, stronger life. This is a fast-paced, people-first role where your drive can make a real difference by attracting new memberships and supporting members on their fitness journeys. MSCs are at the heart of the club experience, welcoming members, driving growth, and creating a positive atmosphere every day.

At Goodlife, you’re not just selling memberships; you’re helping people change their lives through health, fitness and confidence. The team aims to create lasting impact in the community by empowering individuals to reach their goals.

Day-to-day life in the club

In this role you’ll focus on building the club’s membership base through promotions, referrals campaigns and by spotting fresh business opportunities. You’ll present and guide tours for prospective members and keep the sales pipeline active with outreach calls to maximise opportunities, while also opening and closing the club as rostered and staying engaged with member retention programs to motivate ongoing journeys.

Regularly you’ll connect with new and existing members to keep them engaged, recommending club-based products that support their results and overall experience. The work blends friendly front-desk service with targeted sales and relationship-building to deliver strong outcomes for enquirers and members alike.

Must-have requirements

• Current First Aid and CPR certificates are required
• The ability to connect with people from diverse backgrounds and help them reach their goals
• Strong problem-solving skills with a proactive approach to overcoming obstacles
• Excellent communication skills, including listening, empathy and the ability to influence others
• A tenacious, target-driven mindset with a track record of meeting personal goals and supporting the team
• A customer-focused attitude aimed at delivering exceptional outcomes for members

Pay, benefits and practical details

The role offers a base salary plus uncapped commissions with realistic earnings of $65K+. In addition, you’ll receive a complimentary all-access Goodlife membership, and anniversary leave days along with an additional free gym membership for friends and family as part of a recognition for service awards policy.

You’ll join a high-energy team that celebrates wins, supports each other, and helps members achieve incredible results. There are clear career paths into management and opportunities with Fitness and Lifestyle Group, Asia Pacific's largest diversified fitness group, to develop your career across brands, locations and disciplines.

About Goodlife Health Clubs: as Australia’s premier privately-owned fitness organisation, Goodlife operates 97 premium clubs across Queensland, Victoria, South Australia and Western Australia, serving more than 270,000 members. The group focuses on access to leading gym facilities, innovative group fitness classes and bespoke personal training solutions to help people live the Goodlife.

About Fitness and Lifestyle Group: FLG is the leading fitness, health and wellness group in the Asia-Pacific region. Its portfolio includes Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness and Barry’s. With 319 locations across Australia, New Zealand and Southeast Asia, the group supports more than 585,000 members in pursuing healthier, more active lives.

Advice for applicants

Put your First Aid and CPR credentials at the very top of your resume so it’s easy to verify you meet the must-have requirement.

Show a concrete example of how you’ve built rapport with people from varied backgrounds and helped them succeed in their goals. Tie it to a moment when your interaction contributed to a positive outcome for a member.

Be ready to share a story about a problem you solved and how your communication helped move things forward. Use details that show your listening, empathy and influence in action.

Think about how you’d approach driving membership growth in a club like Goodlife Innaloo. Have a thoughtful question ready about retention programs or how member journeys are tracked and improved across the club.

How to apply

Please click 'Apply' to submit a resume that details your experience, attributes and achievements.