Operations Coordinator

Wilson Security is looking for an Operations Coordinator to support a major security contract with a leading mining client. The role is based in Rivervale, Perth, and follows a 7 on, 7 off schedule with rotating day and night shifts, all onsite. It sits in a small, tight-knit team and rewards someone who thrives in a lively environment and likes to see the concrete results of their work.

Wilson Security is a major provider of security services across Australia and New Zealand, backed by an experienced management team and a strong national structure. They work with a Blue Chip client base and are focused on growing their integrated security solutions. The company emphasises community connection through CSR initiatives and a willingness to invest in its people.

The Operations Coordinator will oversee the day-to-day operations of security officers within the FIFO setting, handling rostering, flight bookings and deployment of security response. It’s a role that suits someone who enjoys a fast-paced atmosphere and wants to impact the client’s security outcomes directly.

Rostering and on‑site coordination in a FIFO setting

You’ll be responsible for arranging the FIFO workforce’s schedules and rostering, making sure entitlements are processed accurately and travel arrangements such as flights and accommodation are organised smoothly. You’ll also anticipate recruitment needs, arranging coverage for both planned and unplanned leave, while keeping staff compliant with site-specific requirements, including necessary qualifications, licences and onboarding steps.

Beyond scheduling, you’ll respond to assistance and operational support requests and coordinate officer deployments as needed. There will be welfare checks with personnel and a clear path to escalate performance concerns when appropriate. You’ll act as the main point of contact for day-to-day inquiries from both employees and clients, ensuring timely communication and follow-up, and you’ll coordinate incidents from initial notification through to resolution with the wider team.

The essentials you’ll bring

• Certificate II in Security Operations
• Current WA Security Licence
• Current First Aid and CPR
• WA Driver’s Licence (Manual – C Class)

Nice-to-haves that help you shine

• Experience leading teams and solving problems, with clear ability to communicate at all levels
• Previous work rostering FIFO shifts and mapping rosters
• Background in customer service
• Understanding of the Security Services industry
• Proven skill handling high volumes of data in a fast-paced setting
• Experience managing large-volume rosters for staff
• Excellent data entry accuracy and attention to detail
• Strong time management and the ability to prioritise competing tasks
• Solid computer literacy and comfort with standard business software

Schedule, travel and credentials you’ll manage

The role is onsite in Rivervale, Perth, and operates on a 7 on 7 off rhythm that includes day and night shifts. A core part of the job is coordinating flight bookings and accommodation for the FIFO workforce, along with keeping on top of staff entitlements and site-specific qualification requirements. The listing notes a Master Licence: WA SA60888, and the essential requirements include a Certificate II in Security Operations, a current WA Security Licence, current First Aid and CPR, and a WA Driver’s Licence (Manual – C Class). The employer promotes ongoing training and development, plus benefits such as a Wellbeing Hub, health insurance discounts, an Employee Assistance Program and access to a Specialist Security Peer Network. The company highlights its CSR efforts and recognition in the industry, including the 2021 OSPA award for Outstanding Security Company, and emphasises diversity with a focus on Aboriginal and Torres Strait Islander peoples and monthly STRIVE awards.

Four tips to stand out for this FIFO role

Lead your resume with your FIFO rostering and travel coordination experience, and show concrete examples of how you’ve scheduled flights and hotels while tracking entitlements for large teams.

Demonstrate your comfort handling high-volume data and large rosters by sharing specific metrics or outcomes, and highlight your accuracy in data entry and record-keeping in fast-paced settings.

Be ready to discuss how you handle welfare calls and initial performance concerns, as well as how you coordinate incident notifications and escalation paths in a way that keeps clients informed and reassured.

Ask a targeted question about how coverage is managed when leave requests come in on a 7-on, 7-off roster, and what the team’s current approach is to unplanned absences during peak periods. This shows you’re already thinking about real-time scheduling challenges.