Operations Manager - housekeeping, and resident laundry

Aramark Canada seeks an Operations Manager to lead the full operation of housekeeping and resident laundry within a multi-service healthcare setting that includes Long Term Care and Daily Assisted Living. The role is based onsite in Calgary, offering a hands-on leadership position that pairs facilities management with client service and financial accountability. It’s a fit for someone who has guided teams in complex healthcare environments and can drive high cleanliness and safety standards across multiple service areas.

As a global provider of healthcare dining, environmental and facilities services, Aramark focuses on shaping environments where caregivers and residents can feel supported. In this Calgary posting, the team delivers a range of services, from patient dining and clinical nutrition to environmental care, always aiming for consistency, safety and a positive experience for everyone involved.

This opportunity is anchored in Aramark’s healthcare operations, where teamwork with clients and cross-department collaboration are essential to delivering a unified, high-quality service across patient and resident care settings.

Day-to-Day Leadership for Healthcare Housekeeping and Laundry

The Operations Manager plans, directs and oversees all unit activities tied to facilities services, with a sharp focus on housekeeping operations. They lead supervisors and front-line staff who keep healthcare environments clean, sanitized and safe, delivering reliable service while earning trust and engagement from the team. The role also involves overseeing recruitment, onboarding, training, performance management and, when needed, terminations in partnership with Human Resources, and ensuring schedules keep staffing levels appropriate for all shifts.

Operational leadership extends to ensuring compliance with cleaning and infection prevention standards, inspecting facilities for cleanliness, and taking corrective action when needed. The manager sets housekeeping standards tailored to the needs and age-related considerations of the patient and resident population, and ensures all regulatory and contractual obligations are met. Regular interaction with client management and on-site leaders helps maintain strong relationships and identify opportunities to broaden Aramark’s services. Financial stewardship sits alongside service delivery, with responsibility for forecasting, variance analysis and the component’s accounting performance, all while maintaining documented records and logs required by programs and audits. Safety and health governance are part of the daily routine, including safety briefs, audits and joint health and safety activities.

Who Fits: The Right Candidate for Aramark Calgary

Must-have qualifications

• Five or more years of progressive operations management with financial and operational responsibility in the range of $1–$2 million.
• Experience in a multi-service environment is preferred, with a healthcare environmental or facility engineering background on a large site viewed as an asset.
• Bachelor’s degree or diploma is an asset.
• Familiarity with PIDAC (Provincial Infectious Disease Advisory Committee) is an asset.
• Strong verbal and written communication skills for interactions with clients, customers and support staff.
• P&L accountability or contract-managed service experience is desirable.
• Demonstrated management and leadership abilities with discretion for handling confidential information.

• Experience managing housekeeping operations across shifts and supervising supervisors and frontline teams.
• Proven ability to recruit, train, onboard and evaluate staff while aligning with human resources policies and standards.
• Track record of developing staffing plans and schedules that meet cleaning, sanitation and infection prevention standards.

Accommodations for job applicants with disabilities are available upon request.

Pay, Benefits and Practical Details

This is a full-time onsite role based in Calgary, with a salary range shown as $53,045.00 - $65,776.00.

The company offers a comprehensive set of benefits and programs designed to support health, security and growth. Expect paid vacation time for salaried hires, personal days to support mental health and well-being, and a benefits package that covers dental, prescriptions, vision and more from day one. There is a self-directed pension plan with company matching to help retirement savings, access to an Employee Assistance Program, participation in Employee Resource Groups, opportunities for educational assistance and scholarships for dependents, and a clear path for career development within the organization. A safe and supportive workplace culture is emphasized, with a focus on well-being and personal growth.

Advice for Applicants for This Healthcare Operations Manager Role

Highlight your most relevant track record first on your resume by foregrounding at least five years of progressive operations leadership with a $1–$2 million scope, and point to any multi-service or healthcare environment experience that aligns with housekeeping, laundry and facilities management.

Show how you prove the must-have skills by including concrete examples of P&L accountability or contract-managed service results, plus leadership outcomes such as improved staffing levels, lower infection rates, or higher client satisfaction scores. Use metrics where possible to illustrate impact.

Prepare for interviews by having ready examples of how you maintained sanitation standards, managed audits and safety programs, and partnered with client management to drive service improvements. Be ready to discuss how you handle confidential information and how you motivate teams to meet regulatory requirements.

Ask a thoughtful question about growth with the client, such as opportunities to expand Aramark’s services within the account, or how the team measures patient and resident experience through audits and rounding. This signals you’re ready to contribute to broader service impact beyond daily operations.