Operations Support Lead
BupaJobsCloseBy Editorial Insights
Bupa is hiring an Operations Support Lead in Porirua, full-time on-site (Ref 63469). This newly created role coordinates and improves care home operations, reducing admin burden and equipping leaders with current tools and documentation. You’ll oversee reliever coordination, IMS documentation, work instructions, orientation materials, operational resilience and risk documentation, and drive cross‑team collaboration. The ideal candidate has experience in a large organisation, is highly organised with strong attention to detail, can manage multiple priorities, and holds a business or administration qualification with solid communication. Tips: tailor your CV to IMS and cross-functional projects, highlight healthcare experience and measurable improvements. Benefits include subsidised Southern Cross, wellbeing discounts, study support, parental leave and development opportunities.
General information
Description & Requirements
Have you ever wanted a career with purpose?
At Bupa, we bring real heart to work every day. We’re proud to support older New Zealanders to live longer, healthier, happier lives. With 40 care homes and 35 retirement villages across Aotearoa, our teams create safe, welcoming places for residents, families and communities.
If you’re organised, collaborative and ready to make a practical and meaningful impact, this is your opportunity to help shape how our care home operations run smoothly and consistently.
The Opportunity
This newly created role will provide practical coordination and continuous improvement support across care home operations. You’ll help reduce administrative burden, strengthen operational consistency and ensure leaders have clear, current and easy-to-use tools, processes and documentation.
Where you will make an impact
- Reliever coordination support
- Integrated Management System (IMS) & documentation
- Work instructions & operational consistency
- Orientation and operational induction documentation
- Operational resilience & business continuity
- Risk documentation and coordination
- Operations support and collaboration
About You
You’ll bring demonstratable experience within a large, complex organisation with an ability to work collaboratively across teams and build effective working relationships. You’re highly organised, detail-focused and confident managing multiple priorities and able to demonstrate:
- Tertiary qualified preferably in a business or administration related subject.
- Previous experience maintaining documentation, processes or systems in a structured environment.
- Strong organisational skills with the ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
- Confident communicator with great relationship-building ability.
- Ability to work independently and use your initiative.
- Practical, solution-focused approach with a willingness to help.
- Exceptional organisational skills with excellent attention to detail
Extra Reasons to Belong
- Fully subsidised Southern Cross health insurance for eligible permanent NZ employees, plus discounted cover for eligible family members.
- Wellbeing discounts, EAP counselling, study support and cultural leave.
- Paid parental leave, including 12 weeks for primary carers and 2 weeks for secondary carers.
- Professional development through in-house and external training.