Paid User Operation Executive (Arabic Speaking) - TikTok LIVE - Dubai

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TikTok LIVE in Dubai seeks a Paid User Operation Executive (Arabic Speaking) to support the MENAT region, building regional creator-management strategy, training, analytics and policy governance with local execution by operating entities. The role focuses on paid users’ behavior, segmentation and tagging, and on monitoring activity, retention and spend to identify churn risk and drive recall, incentives and care actions. You will collect issues around recharge, payment, KYC, campaigns and creator interaction, then work with cross-functional teams to close the loop and translate feedback into operational improvements. For applicants, emphasize measurable outcomes, cross-functional collaboration, and Arabic English communication, plus any regional live streaming or high-value user operations experience.

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TikTok LIVE connects creators and communities in real time, enabling interactive experiences and new monetisation opportunities. As part of TikTok's regional management and support function, the Regional Headquarters is seeking a Paid User Operation Executive to support TikTok group entities across the MENAT region. The role will support the development of regional creator-management strategy, training, performance analytics, policy implementation and operational governance, with local execution undertaken by the relevant operating entities.

Responsibilities:
- Develop a deep understanding of paid users' behavior patterns, spending motivations, and experience pain points; support the establishment of user segmentation, user tagging, and differentiated operation strategies.
- Track core paid users' activity, retention, and spending changes; identify potential churn risks and drive recall, incentive, and user care actions.
- Collect and organize user issues related to recharge, payment, KYC, campaign participation, creator interaction, and benefit experience, and work with relevant teams to drive closed-loop resolution.
- Based on user feedback and data changes, consolidate user insights and provide actionable recommendations for operations, campaigns, and product optimization.

Minimum Qualification(s):
- Bachelor's degree or above, with experience in user operations, content operations, community operations, LIVE operations, gaming operations, platform governance, or related fields.
- Strong curiosity and empathy toward users, with the ability to understand paid users' real needs, emotional motivations, and behavioral changes.
- Basic data awareness, with the ability to identify issues through user behavior, activity, retention, and spending changes, and translate findings into operational actions.
- Strong learning ability, execution capability, and ownership; able to proactively drive issue closure in a fast-paced and ambiguous environment.
- Fluent in both English and Arabic to effectively collaborate with international and Arabic-speaking stakeholders.

Preferred Qualification(s):
- Experience in live-streaming, short-video, gaming, community, content platforms, or high-value user operations is preferred.