Product Specialist

Fibrus is expanding its team in Dargan with a Product Specialist who will work onsite to support the product managers across broadband, voice and value-added offerings. This is a fresh role that welcomes a curious learner who wants to build market, commercial, technical and operational know-how within a growing product function. Prior telecom experience isn’t required, and the opportunity to develop through an unstructured environment can open clear paths for career progression.

The company emphasises a people-first culture focused on trust, collaboration and growth. The right candidate will enjoy collaborating across teams, helping to train others on new products, and turning customer insights into tangible product improvements. If you like turning ideas into documented plans and roadmaps, you could be a good fit for this position.

Ideal matches include people who enjoy cross-functional work, data-driven decision making and clear communication. This role sits within a team dedicated to transforming digital infrastructure across Northern Ireland and Great Britain, and it offers a chance to contribute to community outcomes while growing professionally in a supportive environment.

Shaping product experiences from training to roadmap

On a day-to-day basis, the Product Specialist builds strong working relationships across the business to support product management and development, and takes ownership of training for new product introductions, including training others to train effectively. They lead ongoing in-life product improvements and manage how price changes are rolled out, ensuring changes are implemented smoothly and monitored for impact. They also assist the product team with enhancements by conducting market research, financial and process analyses, and work with the customer experience and go-to-market managers to understand customer pain points and translate those insights into a practical development roadmap. The role involves documenting customer journeys, business processes and IT requirements, and regularly compiling reports that turn data into meaningful insights. An eye on market research, technology trends and pricing opportunities rounds out the day-to-day work.

What you’ll bring, and what would help

Here's what the team is looking for in a candidate, starting with the essentials:

• At least two years in a commercial role.
• The ability to work on your own and take the initiative.
• A positive approach to solving problems and seeking consensus in decisions.
• Strong communication, presentation, and influencing skills.
• Solid competence with MS Office applications.
• Comfort with financial analysis.
• Eagerness to learn new concepts and actively manage your career development.

• Experience in a sales support, customer support, marketing or business analysis role within telecommunications is a plus but not required.
• Individuals from a utilities background or similar are welcomed.

Pay, benefits and practical details

The role is full-time and onsite in Dargan, with a compensation package aligned to market norms and the level of responsibility. Fibrus positions itself as a people-first employer, offering a benefits package that includes private healthcare, mental health workshops and professional development support. The company also highlights comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As the team grows, you’d be joining colleagues dedicated to improving lives in local communities by upgrading digital infrastructure across Northern Ireland and Great Britain.

Fibrus is building something special with its people at the heart of it, and the culture reflects trust, collaboration and growth. If you’re drawn to contributing to meaningful infrastructure work within a supportive environment, this role could be a strong match.

Advice for applicants

Lead your resume with your commercial experience and evidence you can work independently. Start with a concise summary that highlights at least two years in a commercial role and a track record of taking initiative on projects, especially where you trained others or launched new products.

Show how you prove the must-haves with concrete examples. Include brief stories about times you trained colleagues, mapped a customer journey, performed market or financial analyses, or produced insightful reports that informed a decision.

Prepare to discuss how you would approach a real-world scenario from this role, such as guiding an in-life product enhancement or managing a pricing change, and explain how you would gather customer insights to inform the roadmap. Have a clear example ready of how you’ve used data to influence a business decision.

End with a smart question to ask in interviews, for example: What metrics does the team use to measure the impact of in-life product improvements and pricing changes, and how is success defined for this role?