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Project Claims Consultant

Hannover Rück SE
16 hours ago
Full-time
On-site
Sydney, 02

JobsCloseBy Editorial Insights

Hannover Re Australia is looking for a Project Claims Consultant for a fixed-term, onsite role in Sydney within the Life & Health Claims team, reporting to the Technical Claims Manager. You will assess and manage Income Protection and TPD claims for cedants, ensuring alignment with LICOP and policy terms while delivering strong outcomes and compliant processes. Expect in-depth analysis, support for return-to-work strategies, monitoring of regulatory and customer service standards, and delivering reporting, insights and trend analyses, with stakeholder liaison across AFCA, medical professionals and underwriters. To apply, tailor your resume to demonstrate at least eight years in IP and TPD claims, LICOP knowledge, rehabilitation experience, ALUCA accreditation, and a proven ability to work independently and within a team, with permanent rights to work in Australia.

We are somewhat different

 

In Australia and New Zealand, Hannover Re is a major player in the Life & Health reinsurance market. Locally, we combine the agility of a small, nimble team with the financial strength and global reach of one of the world’s largest reinsurers.

 

We currently have an exciting opportunity for a Project Claims Consultant to join our Life & Health Subsidiary in Sydney.

 

About the role: 

Reporting directly to the Technical Claims Manager, this fixed-term role is part of our Technical Claims team. As a Project Claims Consultant, you will support cedants by assessing and managing claims within a defined project, ensuring all claims are handled in line with LICOP, relevant legislation and policy/treaty conditions, while delivering high-quality outcomes for claimants and clients

You can look forward to

  • Reviewing and providing in-depth analysis of Income Protection and TPD claims
  • Managing claims within the project in line with LICOP, cedant philosophy and policy terms
  • Supporting effective and sustainable return-to-work outcomes for claimants
  • Monitoring compliance with risk, regulatory and customer service standards
  • Providing reporting, insights, and trend analysis on project performance 
  • Liaising with internal and external stakeholders (e.g. AFCA, medical professionals, investigators, underwriters) 
  • Contributing to process improvements across claims management for cedants
  • Delivering client training where required
  • Participating in claims forums and complex case discussions
  • Identifying risks and opportunities and escalating to management as needed

You come equipped with

  • Strong technical experience in Income Protection and TPD claims (at least 8 years) 
  • Working knowledge of LICOP and the legal framework for Life Insurance claims 
  • Experience with rehabilitation referrals and return-to-work strategies 
  • Strong analytical, problem solving and decision-making capability
  • Experience in claims auditing, reporting and trend analysis 
  • Ability to manage stakeholder relationships (internal, clients, and third parties)
  • ALUCA Accreditation 
  • Strong organisational skills with the ability to manage competing priorities
  • Ability to work independently and as part of a team

You will stand out if you are:

  • Analytical and commercially minded – with strong attention to detail
  • Naturally curious – always asking “how can we do this better?”
  • Process-oriented – with a strong focus on continuous improvement
  • Trusted and grounded – you build credibility through consistency, discretion, and integrity
  • People-centric – approachable, empathetic, and able to build strong relationships across all levels
  • Self-driven – able to prioritise effectively and work with minimal supervision

 

Applicants must have unrestricted permanent rights to work in Australia (Australian citizenship or permanent residency only).
 
What do we offer you:
Are our values, Responsibility, Drive and We Spirit aligned with yours?
 
Culture & environment
You’ll join an international organisation with short decision paths, an open feedback culture, and a strong sense of community built on respect, collaboration and mutual support.
 
Benefits
We value our people and their contribution to our shared success. Our benefits include structured onboarding, hybrid working arrangements, an Employee Assistance Program (EAP) and modern offerings focused on professional development, wellbeing and engagement.
 
Career development
You’ll bring your specialist expertise and in return we offer continuous learning, exposure to global perspectives, and the opportunity to contribute ideas, innovate and shape your career.
 
Only together can we achieve our objectives.
 
To learn more about Hannover Re Australia, visit our careers site: https://www.hannover-re.com/de/local-offices/australia/career/
 
We don’t just offer a job and a title. If you’re looking for an organisation that genuinely values its people and is Somewhat Different, we would love to hear from you.
 
Apply now!