Receptionist

Accor is hiring a full-time receptionist to support Rixos Bab Al Bahr, a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE. The property is known for delivering authentic Turkish hospitality and a modern luxury experience that blends elegant accommodations with a wide range of dining venues, entertainment, leisure facilities, wellness and family-friendly programs, all set against the backdrop of the Arabian Gulf. The role is onsite in Ras Al Khaimah City, AE, and would suit someone who enjoys helping guests, coordinating front-desk operations, and creating a welcoming, well-organized reception zone.

Rixos Bab Al Bahr sits within Accor’s global portfolio and offers a supportive, multicultural work environment with clear paths for career growth and professional development. Team members receive training to international luxury standards and have the chance to build a long-term career within a globally recognized hospitality brand.

Salaries and benefits include a competitive salary, duty meals provided (breakfast, lunch, dinner, midnight meal plus coffee breaks), vacation tickets or equivalent benefits, and medical insurance. The opportunity is onsite and focused on delivering a seamless guest experience from the moment of arrival through daily interactions at the front desk.

Front desk rhythm in a luxury Ras Al Khaimah resort

In this role, you’ll blend service with administration, ensuring guests feel welcome and receive timely, accurate information. You’ll uphold safety protocols while guiding guests through the reception process and ensuring a smooth flow of people and inquiries through the lobby. Handling a steady stream of phone calls, you’ll screen, answer, and route inquiries while providing basic, accurate information to visitors and teammates alike. You’ll also engage with guest needs by coordinating scheduling tasks, including appointments, follow-up visits, and classes, and you’ll keep important records current by filing daily and pulling files for the next day’s arrivals and activities.

As part of keeping operations running smoothly, you’ll monitor order statuses, communicating any delays to guests as needed. You’ll maintain a tidy, presentable reception area stocked with the necessary materials, and you’ll manage daily mail and deliveries while keeping track of office supplies. Regular participation in mandatory communication meetings will help you stay aligned with the team and guest expectations.

The must-haves, then the nice-to-haves

Here's what the team considers essential for the role, with items that would help you stand out noted separately.

• Strong customer service skills demonstrated in guest-facing settings
• Solid organizational abilities that help you manage multiple tasks at once
• A high school diploma or equivalent

• Experience as a Receptionist, Front Office Representative or in a similar role
• Some related experience or training in the last couple of years
• Experience handling multiple phone lines
• Additional foreign language skills are a plus, with Russian and German listed as assets

Pay, benefits and practical details you should know

The position offers a competitive salary and a benefits package aligned with the hotel sector in the UAE, including on-site meals during duty periods (breakfast, lunch, dinner, and a midnight meal with coffee breaks), vacation tickets or related benefits, and medical insurance. The role is onsite in Ras Al Khaimah City, AE.

Advice for applicants

Put your front-ddesk experience up top on your resume. Start with a concise profile that highlights guest-service strength, the ability to handle a multi-line phone setup, and your experience coordinating appointments and daily records. If you’ve worked in hospitality or healthcare front desks, lead with that experience and quantify it where possible (for example, how many calls you managed per day or how many files you supervised).

Back up the must-have skills with concrete examples. In your resume and interviews, show how you delivered great customer service, stayed organized under pressure, and kept reception areas tidy and stocked. If you’ve worked with a Multi-line phone system or managed guest information, share specifics like the tools you used or the volume you handled and how you maintained accuracy and privacy.

Be ready to discuss how you handle the safety protocols referenced in the role and to describe a time you kept a reception area running smoothly during a busy period. You may be asked to walk through your process for scheduling appointments, managing files, and communicating updates to guests or colleagues, so have a clear, real-world example ready.

Ask a thoughtful question that shows you’re thinking about the daily flow of the role. For instance, inquire about the software the property uses to manage front-desk operations and guest records, or ask how performance is measured for the receptionist function and what a successful first 90 days looks like in this onsite environment.