Senior Hostess

Accor, a global leader in hospitality, is seeking a Senior Hostess for a property in Ras Al Khaimah City, AE. This is a full-time, onsite role that invites someone who loves guest-facing work and coordinating a smooth dining experience. The employer emphasises growth and learning across its brands, including Ennismore, so you’ll have room to shape your own path within the hospitality world. If you enjoy welcoming guests, guiding them to the right table, and keeping a busy dining room running calmly, this could be a great fit.

The Senior Hostess sits at the front of the house, setting the tone for guests as they arrive and ensuring the dining flow stays balanced. It’s a hands-on position that combines hospitality, organization, and teamwork with the wider restaurant staff. The posting speaks to someone who wants to grow professionally while delivering friendly, professional service in a luxury environment.

If you take pride in making guests feel seen and well looked after, and you’re comfortable coordinating with servers and management to manage reservations and seating, you’ll likely enjoy this role.

Front-of-house rhythms you’ll master

On a typical shift you’ll welcome guests at the restaurant entrance, guide them to the appropriate tables according to the floor plan, and present the open menu when they arrive. You’ll manage the reservation book, pre-assign designated tables, and follow up on special requests to keep service humming. When the dining room is busy, you’ll anticipate wait times and help manage lines so guests feel cared for rather than rushed.

Throughout service you’ll keep the hostess stand neat and organized, ensure menus and check folders are in good supply, and coordinate with management to relay any changes to reservations. You’ll handle phone inquiries promptly, confirming reservations and cancellations in line with departmental standards, and you’ll communicate any shifts in plans as they arise. You’ll also stay mindful of VIPs and daily activities so you can answer questions accurately and point guests to the right services or events in the hotel.

Beyond seating, you’ll work to maintain overall guest satisfaction by answering questions about hotel services and activities, handling complaints with instant pacification procedures, and staying in close contact with the floor team to ensure every table is cleared and reset properly. You’ll be part of a team that promotes the outlets within the F&B program during downtime, supports colleagues across departments, and participates in training to keep service at a high standard. You’ll come to work prepared, in the correct uniform, and ready to contribute to a positive guest experience even during peak hours.

What you’ll bring to the ground floor

• Diploma or degree in vocational hospitality, or you can be a fresher, or have up to 1 year of experience in a 4- to 5-star hotel.

Nice-to-haves aren’t listed beyond that core requirement, so focus on demonstrating the foundational front-of-house hospitality credentials and a readiness to learn within a luxury setting.

Pay, benefits and everyday details

The post notes a competitive salary alongside a package of benefits. You’ll receive duty meals during shifts (breakfast, lunch, dinner, and a midnight meal) plus coffee breaks. The hotel also provides vacation tickets or other benefits and medical insurance. This is an onsite, full-time position, so you’ll be joining the team in person at the Ras Al Khaimah property.

If you’re evaluating opportunities, you’ll want to weigh how the role supports ongoing training and the chance to work closely with guests across a high-end dining operation, while enjoying the security of a benefits package that includes health coverage and meals during service.

Advice for applicants

Put your front-of-house hospitality credentials upfront on your resume. Lead with your diploma or degree in vocational hospitality, or clearly label yourself as a fresher with up to 1 year of experience in a 4-5 star hotel. This helps the recruiter see you meet the must-have quickly.

When you describe your experience, illustrate how you’ve managed reservations, pre-assigned tables, and special requests, or how you’ve handled VIP guests in past roles. Give concrete examples of how you maintained the guest experience, kept the seating plan accurate, and collaborated with servers to deliver smooth service during busy periods.

Prepare to discuss how you would handle peak times and waiting lines, including your approach to maintaining guest relations and responding to inquiries. Be ready to walk through a past scenario where you diffused a guest complaint using a pacification procedure and how you coordinated with management to ensure guest satisfaction.

End your interview with a thoughtful question that connects to this role’s specifics. For example, ask how the team balances seating fairness across the floor plan during busy shifts or what the hotel’s training program for front-of-house hosts looks like and how success is measured in this position.