Receptionist - Dubai Dragon Mart

Premier Inn Hotels is looking for a Receptionist to join the team at its Dubai Dragon Mart property. This onsite, full-time position puts you at the front desk, where you’ll help guests throughout check-in and check-out, answer questions, and keep payments and records accurate. It’s a role that suits someone who enjoys a steady flow of guest contacts, values precision, and wants a clear path to grow within a hospitality brand.

The Dubai Dragon Mart site is part of Premier Inn’s network of hotels, and the team there works to deliver reliable stays and a friendly, helpful guest experience. If you like working in a hotel environment and staying organized in a busy lobby, this could be a good fit.

If you take pride in making guests feel welcome and are comfortable juggling several tasks at once, you’ll likely enjoy the pace and the chance to contribute to smooth front-desk operations every day.

A day in the life at the front desk

In this role you’ll open the door for guests and visitors, greeting everyone warmly and answering phones in line with the brand’s standards. You’ll be the first point of contact for questions about promotions, room rates, local activities and events, so clear communication and a helpful tone are essential. Handling payments accurately and following cash procedures will come naturally, along with processing reservations and cancellations efficiently to keep the flow moving smoothly.

You’ll also look for opportunities to build relationships with corporate clients and represent the property in online conversations, tracking guest feedback and helping the team translate comments into practical improvements. On a daily basis, you’ll manage general office duties, keep reception supplies stocked, and coordinate with other departments to ensure guest requests and complaints are resolved quickly and effectively. Above all, you’ll help maintain safety standards and follow the hotel’s guidelines to keep guests secure throughout their stay.

The essentials and extra skills

You must bring a customer-focused mindset and strong communication skills, with a careful attention to detail. The ability to stay flexible and perform well under pressure is important, as is the capacity to work both independently and as part of a team. A proactive approach and solid organization will help you keep the reception running smoothly, while a commitment to exceptional guest service should come through in every interaction.

• At least one year of experience as a hotel receptionist in a front-office setting
• Familiarity with Opera (PMS)
• Arabic language proficiency in speaking, writing and reading
• Customer-oriented mindset with excellent communication abilities
• Strong attention to detail and an organized, proactive work style
• Ability to manage payments and cash handling procedures accurately
• Comfort working both independently and as part of a team

Nice-to-haves

No additional qualifications beyond the listed essentials are specified in the posting.

Pay, benefits and practical details

Premier Inn offers a competitive salary package along with accommodation and transportation support. The benefit package also includes medical insurance that covers dental care, air tickets, and work hours aimed at a reasonable work-life balance. The role is full-time and based onsite at the Dubai Dragon Mart site, with a schedule that aligns with hotel operations. Specific pay figures aren’t disclosed in the posting.

Tips to help you shine in this role

Lead your resume with your front-office hotel experience, highlighting at least a year in a receptionist capacity in a hotel and your familiarity with Opera. Show how you’ve handled guest check-in and check-out, and how you’ve processed reservations and payments accurately. If you’ve worked with corporate clients or handled guest feedback online, spotlight those moments and the impact they had on service delivery.

Demonstrate the must-have skills with concrete examples. Describe times when you managed guest inquiries clearly, diffused a tense situation, or delivered smooth service under pressure. If you’ve used cash registers or payment systems, share a brief story that shows your accuracy and reliability.

Be ready to discuss your approach to stay organized in a busy lobby and how you communicate with colleagues across departments to resolve guest requests. Prepare a short narrative about a time you turned guest feedback into an improvement in the service you delivered. You could also outline a question you’d ask about growth opportunities at Premier Inn, given their emphasis on promoting from within.

Consider asking about how the Dubai Dragon Mart location supports internal advancement and what paths exist for someone who wants to broaden responsibilities within front-office operations.