Relationship Officer, Acquisition.Injaz - RBG - Emirati Acquisition.Retail Banking Group
MashreqJobsCloseBy Editorial Insights
Mashreq Bank is hiring a Relationship Officer Acquisition for the Emirati Deposits Team in RBG to onboard Emirati and Islamic segment clients, focusing on liability products and a broader mix including personal loans, cards, insurance, and Mashreq Gold onboarding. The role centers on proactive relationship management, driving new-to-bank business, and maximizing cross sell through collaboration with product, channel and SME FX teams while adhering to KYC AML and risk controls. Ideal candidates have 3+ years in retail banking sales, a graduate degree, strong communication, and a track record of ethical selling. To apply, tailor your CV to emphasize Emirati segment experience, quantify acquisition and cross-sell results, and demonstrate readiness to work onsite in the UAE.
MashreqBank
JOB DESCRIPTION
1Job Title
Relationship Officer, Acquisition
Department
RBG - Emirati Deposits Team
Position Name
Relationship Officer Acquisition
RBG - Emirati Segment. Retail Banking Group
Position ID
Incumbent No.
Incumbent Name
Group
Job Number
2
Job Purpose
The job purpose is to onboard potential quality clients with focus on liability products for Emirati & Islamic segment in the assigned region. In addition, the candidate will be required to handle other product offering like Personal loans, Cards, Insurance, and other products offered by the bank.
The job holder will also be responsible in managing the relationship and support the client in any service-related matters and onboard Mashreq Gold profile clients.
3Dimensions
Operating Budget
NA
Number of Staff
Direct: TL/SM:
In Direct:
Capital Exp. Budget
NA
Other
4
Key Result Areas
To proactively drive new-to-bank business to grow Emirati and Islamic business presence.
To maintain close contact and relationship with the clients in a way, which ensures that we remain one of their main banks, getting a major share of their wallet.
To proactively solicit / manage businesses, which meet agreed risk-reward parameters of the unit.
To deliver agreed Acquisition numbers and significant cross-sell of other products of the bank.
Intra-organization liaison ensuring service delivery to clients.
To work closely with all product and channel partners from RBG and CIBG and SME FX team to maximize opportunities provided through regular contacts, feedback, co-ordination, and cross referrals.
To ensure compliance requirements for the relationships are adhered to in line with the banks policies – KYC, AML, account reviews as per risk levels and high value transaction monitoring.
Self-starter to ensure consistency in productivity and performance.
- Competitive, dynamic, volatile, and regulated business environment with low entry / exit barriers.
- The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual.
- Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.
.
Problem Solving
Hands on relationship management is required to ensure effective and timely delivery of banks’ services / products through proactive interaction across various units.
Responsible for resolving customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.
Decision Making Authority & Responsibility
- Responsible for assisting customers in achieving their goals and objectives
- Strong responsibility for Ethical selling to customers with complete disclosure about the project
Knowledge, Skills and Experience
- Sales profile that requires confidence, persistence, likeable personality, verbal written skills
- Strong knowledge of products, service policies and processes of Retail Banking
- Graduate with experience in Sales & Marketing with 3 plus years banking sales experience
Job Holder
Date
Line Manager
Date
Approved By
Date