Reservations Agent

JobsCloseBy Editorial Insights

Millennium Hotels and Resorts MEA seeks a Reservations Agent who will be the first point of contact for guests making room reservations. The role centers on delivering excellent service across multiple channels, communicating availability and rates, and ensuring accurate reservation processing while addressing inquiries. You will verify guest information and payment details, offer personalized recommendations, promote offers and packages, and support inventory management and group bookings with the team. Ideal candidates blend customer focus with a proactive sales mindset, solid systems knowledge, and a commitment to safety and sustainability. To apply, tailor your resume to highlight multi-channel communication, attention to detail, teamwork, upselling examples, and willingness to train and work onsite in Dubai.

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.

• Provide information about room availability, rates, and hotel amenities.

• Ensure accurate and efficient processing of guest reservations.

• Address guest inquiries and concerns related to bookings and accommodation.

• Verify guest information and payment details to confirm reservations.

• Offer assistance and recommendations to guests based on their preferences and needs.

• Promote special offers, packages, and discounts to enhance the guest experience.

• Maintain up-to-date knowledge of hotel policies, procedures, and room types.

• Collaborate with the reservations team to ensure accurate room inventory management.

• Assist with group reservations and bookings as needed.

• Uphold a high standard of customer service and professionalism in all interactions.

• Participate in ongoing training to improve reservation skills and knowledge.

• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.

• Adhere to the company’s environmental, health, and safety procedures and policies.