Reservations Agent

JobsCloseBy Editorial Insights

Millennium Hotels and Resorts is looking for a Reservations Agent in Dubai to be the first point of contact for guests making room reservations. You will deliver excellent customer service across phone, email, and online channels, provide information on availability, rates, and amenities, ensure accurate reservation processing, address inquiries, verify guest details and payments, and upsell offers to enhance the guest experience. Collaboration with the reservations team ensures inventory accuracy, with opportunities to assist group bookings while upholding professionalism, safety, and sustainability. To apply, tailor your resume to show frontline hospitality or call center experience, proficiency with reservation systems, a customer oriented mindset, and readiness to work onsite in Dubai; emphasize measurable results and multilingual skills.

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.

• Provide information about room availability, rates, and hotel amenities.

• Ensure accurate and efficient processing of guest reservations.

• Address guest inquiries and concerns related to bookings and accommodation.

• Verify guest information and payment details to confirm reservations.

• Offer assistance and recommendations to guests based on their preferences and needs.

• Promote special offers, packages, and discounts to enhance the guest experience.

• Maintain up-to-date knowledge of hotel policies, procedures, and room types.

• Collaborate with the reservations team to ensure accurate room inventory management.

• Assist with group reservations and bookings as needed.

• Uphold a high standard of customer service and professionalism in all interactions.

• Participate in ongoing training to improve reservation skills and knowledge.

• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.

• Adhere to the company’s environmental, health, and safety procedures and policies.