Reservations Agent (Fixed Term Maternity Cover) | Hotel Indigo Auckland
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Hotel Indigo Auckland is seeking a Reservations Agent (Fixed Term Maternity Cover) to be the first point of contact for guests, handling individual and group bookings across phone, email and online channels, and working with the Reservations Manager to ensure accurate profiles, bookings, revenue support and adherence to IHG brand standards while delivering a warm, locally informed guest experience. What matters most is a positive, service driven attitude, sharp attention to detail and solid hotel reservations experience with PMS familiarity, Hotel Key being ideal. Be prepared for a flexible roster and multitasking as you assist group bookings and inquiries. Tips: tailor your CV to highlight group bookings, revenue support experience, Auckland knowledge, and confirm legal right to work in NZ; emphasize communication skills and a professional telephone manner. The role offers a competitive salary and benefits including room discounts.
Who we are
At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.
Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of history, arts, culture and business. Our boutique hotel soars above the city’s skyline in one of midtown’s tallest buildings, where we’ve masterfully preserved the historic charm of the original façade – once home to Dexter and Crozier’s “The Motor House” – while creating a fresh, modern hospitality experience.
We're on the hunt for a team focused, guest experience obsessed, Reservations Agent to join our team. You’ll be the first point of contact for many of our future guests, setting the tone for their Hotel Indigo Auckland experience. Working closely with our Reservations Manager, you’ll help process booking requests and ensure our guests receive a memorable experience from their very first interactions with us.
A little taste of your day-to-day
Processing individual and group reservations through various channels including phone, email, and online booking systems
Providing detailed information about our rooms, rates, packages, and local area to guests
Following up on reservation inquiries promptly and professionally
Maintaining accurate guest profiles and booking details in our reservation systems
Supporting the implementation of revenue management strategies
Assisting with group bookings and working closely with our sales team
Ensuring all reservations meet IHG brand standards and guidelines
What we need from you
A positive attitude – experience is great, but enthusiasm is essential!
Someone who loves getting the details right and keeping things organized
Previous reservations experience within hotels – an understanding of hotel PMS systems (Hotel Key is ideal!)
Excellent communication skills with a professional telephone manner
The ability to juggle multiple tasks while maintaining attention to detail
Flexibility around working days and hours – you’ll work a variable roster to be able to provide support over high occupancy periods, and group reservations
Higher education qualification or equivalent experience
Legal right to work in New Zealand
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.