Runner - Dubail Mall

JobsCloseBy Editorial Insights

Hermès is seeking a proactive Runner for Dubai Mall to support the sales team across floors, move and replenish merchandise, assist with stock handling between back-of-house and shopfloor, and collaborate with cashiers and the client experience team to deliver exceptional service. The role emphasizes precise stock placement per Smart Ops, inventory participation, maintaining a pristine floor and stockroom, and aiding with customer needs from reservations to alterations. Candidates should have excellent English, strong communication, and a calm, solution oriented approach in a fast paced luxury environment; prior luxury retail or stock support is preferred. To apply, tailor your resume to show teamwork, loss prevention awareness, and quick learning, and reference availability to work onsite in Dubai.

RESPONSIBILITIES

• Work across multiple floors and product categories areas to support sales team requests in terms of retrieving additional sizes, colors and options for clients. Provide excellence service while doing so.

• Deliver and move products between floors and/or BOH & floor areas as needed for client advisors and/or stock team.

• Ensure that all the merchandise are stocked and replenished everywhere (shopfloor and BOH) in an efficient and precise manner according to the principles of Smart Ops. 

• Work closely with the cashiers’ team to regularly collect the returned products from the cash counters and deliver them to the stock team for re-labeling.

• Participate in the store inventory, cycle count and manual count when advised by the line manager.

• Maintain a clean and well-organized sales floor and stockrooms that meet both visual merchandising and operational standards.

• Assist the sales team during multiple-products transactions with quantities check, wrapping and packing.

• Assist the stock team with placing the products into the designated areas following the deliveries upon the advice and agreement of the Line and Shopfloor Manager.

• Liaise with the relevant teams to replenish packaging, stationery, and fragrance samples only upon the advice and agreement of the Line and Shopfloor Manager.

• Be available to assist the client experience team to collect the clients’ services such as reservations, after sales, alterations, customer orders and link payments purchases.

• Support the shop floor team with additional customer facing duties such as clearing the fitting rooms, shoes boxes and clothes.

• Apply appropriate loss prevention techniques (vigilant attitude and producy care) at all times.

• When approached by clients, kindly direct them to the CEX team or floor manager for assistance, ensuring they receive the support they need.

• Assist the clients to carry their purchases to specified locations only when requested by a manager.

MEASURES OF SUCCESS  

• Excellent product knowledge.

• Effectively moving between the sales floor and back-of-house areas to proactively support the store team and as a result positively influence client experience.

• Always accurately return the stock in the right place with the right level of care.

• Successful colaboration with all the store teams.

• Product and space organization are maintained in line with Smart Ops standards and recomendiations. 

REQUIREMENTS

• Excellent communication skils. 
• Language requirements: English. 
• Prior experience in a similar role preferred.
• Ability to prioritirize and manage the time efficiently.
• Ability to work efficiently in a fast-paced environment.
• Solution oriented.

• Good organizational skills and ability to work independently.

• Capability to learn quickly.

• Ability to work well with the team.

Positive and “can do” attitude.

"Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."