Seasonal Casual - St Lukes

Seasonal casual roles are available with T2 Tea in Auckland, inviting people who love tea and great guest moments to join the St Lukes team. The position is onsite in-store, focused on turning every customer interaction into a memorable tea experience. If you enjoy chatting with guests, sharing stories about tea, and helping people find their perfect brew, this could be a fit for you.

T2 Tea is a premium tea brand that uses sustainable ingredients and aims to invite customers into a world of tea, both online and in its retail stores across Australia and New Zealand. The company is part of Lipton Teas and Infusions, the world’s largest tea business, and holds a B Corp certification. They celebrate diverse backgrounds and provide training, incentives and inclusive policies. The team has opportunities to build global relationships and participate in industry programs through Lipton’s network.

Please note these are fixed-term casual roles from 11 November 2026 until 19 January 2027 to cover the busy holiday period.

Brewing moments on the shop floor

On a typical shift, you’ll focus on delivering warm, attentive customer service to every guest and helping them discover the right tea and brewing style for their moment on the go or at home.

You’ll continually broaden your product knowledge, becoming a tea and brewing expert so you can answer questions with confidence and suggest great pairings or rituals for different occasions.

Stock will be managed with care and visual merchandising kept to T2’s standards, ensuring the store looks inviting and easy to navigate while you follow health and safety policies to protect yourself and teammates.

What you’ll bring to the counter

To be considered, you’ll need to show a customer-first approach, the ability to work well when the store is busy, a self-motivated mindset and a genuine eagerness to learn, along with solid communication skills.

• Acts with the customer in mind
• Comfortable working in a busy store environment
• Self-motivated and quick to pick up new knowledge
• Clear and effective communicator

• Previous experience in customer service or retail is a plus

Perks, schedule and practicals

You’ll be part of a brand that operates in Auckland and across Australia and New Zealand, with the St Lukes store serving as the on-site home base for this seasonal coverage. Benefits include a 50% discount on products and ongoing opportunities to be recognised through the Moment Makers program, which features prizes for team contributions. The company also supports its people with workplace policies focused on gender equity, equitable remuneration and flexible working arrangement options, plus an Employee Assistance Program. Being part of Lipton Teas and Infusions offers a chance to connect with a global tea community, and the business maintains its B Corp Certified status.

Tips for a strong application

Lead your resume with any roles where you helped customers or guests, especially in retail or hospitality, to demonstrate your customer-first mindset and your ability to handle a busy environment.

Show how you communicate clearly and how you’ve learned quickly in previous roles; include concrete examples where you explained product details or helped a customer select a tea based on preference.

Be ready to talk about your tea knowledge or any brewing experience, highlighting how you’d deepen those skills to become a go-to tea expert for customers.

Consider asking about the Moment Makers program and how seasonal staff participate, or how the holiday-term role integrates with the team and potential future opportunities.