Senior Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited is seeking a Senior Administrator for Desk Side Services to support AMT Asset Management Software. This onsite, fulltime role in GB focuses on asset management and ITIL processes, with an emphasis on building and maintaining automation tools that drive operational efficiency while staying aligned with quality and cost standards. The right candidate will collaborate with colleagues to deliver reliable code and support ongoing projects while responding to client requests.

The position sits at the intersection of asset management and automation, emphasizing how tooling can streamline IT operations and service delivery. You’ll work closely with teammates to develop and maintain code, help implement improvements, and ensure existing projects run smoothly as client needs shift. It’s a practical role for someone who enjoys hands-on work, thoughtful troubleshooting, and contributing to a solid security posture while keeping costs in check.

People who enjoy cross-team collaboration, solving problems, and helping customers stay secure and satisfied will feel at home in this environment.

Day-to-day work in asset management and desk-side services

On a typical day you’ll apply asset-management best practices and adhere to regulatory requirements, translating them into practical actions that align with company policies. You’ll also step in on complex incidents that analysts escalate, using advanced troubleshooting and root-cause analysis to resolve technical and security issues, then document the fixes to prevent recurrences.

Additionally, you’ll lead value-adding activities such as updating and managing the knowledge base, training new team members, and coaching analysts to lift the quality and speed of service delivery. When tickets come in, you’ll partner with cross-functional teams to drive resolutions within agreed SLAs while maintaining a strong security posture and a consistent customer experience.

Ultimately, the goal is to enhance customer experience and CSAT by achieving first call resolution, minimizing the number of rejected resolutions or reopened cases, and proactively mitigating potential security threats as part of everyday operations.

What you’ll need to bring and what helps you stand out

• A solid grounding in asset management services and the best practices that guide them
• Sharp analytical thinking and the ability to diagnose and fix intricate issues
• Clear communication with customers and team members, written and verbal
• Familiarity with regulatory requirements and quality standards that govern IT operations
• The ability to coach and mentor fellow team members effectively

• ITIL Foundation certification is welcome but not required
• Certification in asset management or related fields is a useful bonus

On-site setup in Great Britain and practical details

This is a fulltime role based in GB, working onsite as part of the Desk Side Services team supporting AMT Asset Management Software. The posting specifies the location and work arrangement, so you’ll know you’re applying for a hands-on, in-office position.

Tips to stand out in this role

Lead your resume with your asset management experience and ITIL familiarity, especially any work that involved automation tools or software that supports asset governance.

Back up your claims with concrete outcomes, like how you resolved complex incidents, the root causes you identified, and examples where you improved first-call resolution or CSAT scores.

In interviews, be ready to discuss times you coached others, updated a knowledge base, or trained teammates to lift overall service delivery and security posture.

When you’re asked questions, consider a thoughtful question about the knowledge base and training programs: ask how the team currently updates the knowledge base and what coaching initiatives exist to help analysts grow their skills.