Senior Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited is looking for a Senior Administrator to join the Desk Side Services team focused on AMT Asset Management Software. This onsite, fulltime position in GB is ideal for someone who enjoys practical administration, asset management, and ITIL-aligned operations. The role suits individuals who like mentoring teammates and driving improvements in service quality within a collaborative environment.

In this capacity, you’ll help maintain asset management services, respond to escalated incidents with expert troubleshooting, and contribute to a knowledge base that supports the whole team. You’ll also lead training for new members and coach analysts to lift the overall standard of service, all while collaborating with cross-functional colleagues to resolve complex tickets swiftly and maintain a strong security posture. The aim is to boost customer satisfaction by delivering faster, fewer-reopened resolutions.

Based on site in GB, you’ll partner with analysts and engineers to ensure operations run smoothly and compliance standards are met. The work blends hands-on problem solving with process discipline, balancing practical asset management with governance to keep workflows aligned with quality and cost controls.

Desk-side rhythm in asset management and ITIL practice

Day-to-day, the role emphasizes upholding quality standards and regulatory requirements in asset management services, applying best practices, and ensuring policies are observed. When incidents escalate, you’ll bring advanced troubleshooting and root-cause analysis to bear, guiding effective resolutions with a focus on security and reliability. You’ll also drive value through updates to the knowledge base and by sharing expertise, training new teammates and coaching analysts to sharpen the team’s delivery. When issues arise, you’ll work with cross-functional teams to close tickets within agreed SLAs and maintain a strong security posture. Your efforts should lift customer satisfaction by achieving first-call resolution and by proactively reducing cases that are reopened or rejected.

What you’ll need to bring and what would help you stand out

Here’s what would help you succeed from day one, followed by optional qualifications that can boost your candidacy.

• Deep knowledge of asset management services and the standard practices that govern them
• Strong analytical ability and problem-solving talent to diagnose and fix complex issues
• Clear communication for effective engagement with customers and team members
• Familiarity with regulatory requirements and quality standards in IT operations
• Experience coaching and mentoring teammates to improve performance

• ITIL Foundation certification is a helpful add-on
• Credentials in asset management or related fields can be beneficial

Compensation, perks and practical details

The role is fulltime and onsite in GB. Details about pay and benefits aren’t provided here, so you’ll want to confirm those aspects during the interview. The position focuses on asset management, ITIL processes, and close collaboration with analysts and cross-functional teams to sustain secure, high-quality service.

Tips for applicants

Put asset management services and ITIL-aligned capabilities up front on your resume, with concrete outcomes that show how you improved incident response or strengthened compliance.

When you describe your experience, highlight a complex incident you diagnosed and resolved using root-cause analysis and cross-team collaboration, including how you guided the resolution and what the result was for the customer.

Prepare to discuss how you would approach updating a knowledge base and how you’d coach a junior analyst to elevate day-to-day service delivery, with a specific example if you have one.

Ask a targeted question about how CSAT improvements are measured after introducing asset-management processes, and what metrics or dashboards the team relies on to track progress.