Senior Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited is hiring a Senior Administrator to join the Desk Side Services team, with a focus on asset management software and ITIL-aligned processes. The role is onsite in GB and fulltime, designed for someone who enjoys hands-on support, incident resolution, and mentoring teammates. The company is a global tech services provider and this position sits within its drive to deliver quality solutions at sensible cost.

You’ll work closely with analysts and cross-functional partners to support asset management tooling, deliver reliable solutions, and respond to client requests as part of ongoing projects.

If you enjoy building reliable processes, coaching teammates, and solving problems through data-driven approaches and best practices, this opportunity could suit you.

Time at the desk: day-to-day rhythm

The role centers on asset management tooling and ITIL processes, ensuring that solutions meet organisational standards for quality and cost. You’ll collaborate with colleagues to support existing projects, respond to client requests, and help keep automation work running smoothly.

In practice, you’ll support complex incidents with advanced troubleshooting and root-cause analysis, work with cross-functional teams to resolve issues within SLAs, and contribute to the knowledge base while coaching analysts to lift service delivery. You’ll aim for first call resolution, minimize rejected resolutions or reopened cases, and keep a watch on security threats to maintain a strong posture.

What you’ll need to succeed

• In-depth knowledge of asset management services and the best-practice approaches used in this space
• Strong analytical and problem-solving abilities to diagnose and resolve complex issues
• Clear, effective communication for interactions with customers and team members
• Familiarity with regulatory requirements and quality standards in IT operations
• Capability to coach and mentor teammates to improve performance and service delivery

Optional credentials that help

• Itil Foundation Certification
• Certification in Asset Management or related fields

On-site basics and practical details

This is a fulltime, onsite role based in GB. The position aligns with asset management tooling and ITIL-enabled processes as part of the GB-based team.

Tips to strengthen your application

Lead with your asset management experience and ITIL exposure at the top of your resume, and include concrete outcomes like how you improved compliance, incident handling, or cost controls.

Show a real incident you resolved with a clear root-cause analysis, the fix you implemented, and how you coached others or updated the knowledge base as part of the resolution.

Be ready to discuss a complex incident from start to finish, including how you achieved first call resolution and how you addressed security concerns, plus how you would train a new analyst.

Ask a targeted question about how the team measures CSAT and first contact resolution within asset management services and how this role helps improve the security posture.