Senior Automation Specialist (ServiceNow)

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Air New Zealand is looking for a Senior Automation Specialist to own and evolve the ServiceNow platform across ITSM, Discovery, ITOM, HRSD, Portal, and IT Asset Management, collaborating with business teams. You will design, configure and deliver solutions, gather requirements, drive Agile/Scrum projects, and mentor others while shaping the platform’s future direction. The strongest candidates combine hands-on ServiceNow configuration (dashboards, workflows, integrations, business rules) with excellent stakeholder communication, ITIL grounding and relevant certifications; portal development knowledge is a plus. To apply, tailor your CV to show end-to-end impact, quantify outcomes, and provide concrete cross-functional examples. Applications close July 19, 2026. This onsite role is in Auckland.

Job Description

Kia ora! 

Air New Zealand is on an accelerated journey to become the world's leading Digital Airline and create a team that is the envy of airlines around the world. The Air New Zealand Digital team is at the core of this journey which is both a privilege and a challenge. 

This role sits in the Technology function, within the Automation team, and is responsible for supporting the ServiceNow platform, designing solutions and performing configuration to solve for business requirements. Working closely with the business and other digital teams, you'll gather input to support ongoing business needs for the ServiceNow product. 

The role you will play: 

Air New Zealand has a diverse and expanding ServiceNow portfolio. Our ideal candidate will have a strong understanding of ServiceNow's capabilities and how it can be leveraged to enhance the way different functions work. Our work spans ITSM, Discovery, Performance Analytics, ITOM, HRSD, Portal, ITAM and other ServiceNow applications including custom applications, giving us the flexibility to support a wide range of business needs. This role will be key in shaping the platform’s future direction within Air NZ, the practices around configuring and customising ServiceNow, and identifying opportunities to enhance its value across the organisation. 

Alongside your experience in ServiceNow functions above, you will bring to this role:  

• Demonstrated experience in delivering ServiceNow solutions using an Agile/Scrum methodology. 
• Experience in analysing business requirements and designing solutions to meet user needs. 
• Experience configuring aspects of ServiceNow, such as Dashboards, Workflows, Integrations, and Business Rules. 
• Excellent communication skills, and the ability to build and leverage strong relationships with business and technical stakeholders across functions. 
• Experience in implementing service management processes within ServiceNow. 
• Understanding of Service Portal development (HTML, CSS, Angular, Bootstrap, etc.) is advantageous. 
• ITIL Foundations certification and ServiceNow Administrator/Implementation certifications are advantageous. 
• Experience in mentoring junior members in configuring and customising ServiceNow. 

What can we offer you: 

You'll join a team who are passionate about what they do, and gain exposure to an exciting and diverse business. This is your opportunity to make an impact, grow your expertise and help shape the future of ServiceNow at Air New Zealand. 

So what are you waiting for? Take flight and apply today!  

Applications close on Sunday 19 July 2026. 

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."