Senior Manager IT Command Centre

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Transport for NSW is seeking a Senior Manager IT Command Centre to lead end-to-end IT operations in a 24x7 command centre, owning event, incident and major incident management across a complex multi-supplier environment. You will drive rapid restoration of services, coordinate cross-team and supplier activity during outages, and maintain strong executive stakeholder communication while focusing on performance management, continuous improvement and risk mitigation to ensure service reliability. The ideal candidate has proven experience leading a command centre at scale, strong analytical problem solving, hands-on leadership in high pressure situations, and superb communication across technical teams and executives. To apply, tailor your resume to demonstrate scale, outcomes and collaboration, cite concrete incidents managed and improvements delivered, and review the role description and information pack; applications close 11:59 PM Wednesday 17 June 2026; for inquiries contact Lucy Burton; flexible work options may be available; onsite Macquarie Park; #LI-Hybrid.

Your purpose is clear, and you believe in empowering your team through collaboration and building trust.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

The Senior Manager IT Command Centre leads the end-to-end management of IT operations, with accountability for event, incident, and major incident management across a 24x7 environment.

This role ensures rapid restoration of services by driving efficient resolution of high-priority incidents across applications and infrastructure.

Acting as the central authority during outages, the role coordinates multiple teams and suppliers while maintaining strong communication with senior stakeholders.

It also focuses on performance management, continuous improvement, and risk mitigation to ensure service reliability and operational excellence.

For more information on this position and business unit, view the role description and information pack.

About you

The ideal candidate is an experienced IT operations leader who has successfully managed a command centre environment and can immediately operate at scale in a complex, multi-supplier ecosystem.

They bring deep expertise in incident and major incident management, strong analytical and problem-solving skills, and the ability to lead teams in high-pressure situations.

A confident communicator, they can engage effectively with executives and stakeholders while driving collaboration across diverse technical teams.

With a proven track record of delivering outcomes and improving service performance, they are hands-on, resilient, and capable of operating effectively in a fast-paced 24x7 environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.