Service Assistant

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University of Guelph is seeking a Service Assistant for Student Wellness Services, a temporary full-time role from 08/31/2026 to 04/30/2027, reporting to the Operations Supervisor. This frontline position is the first contact for students, staff, and external partners, supporting Health Services, Counselling, Accessibility Services and the Health and Performance Centre. Key duties include answering inquiries, scheduling appointments in EMR, processing paperwork, routing referrals, and maintaining confidential data under PHIPA and FIPPA. Requirements: one year Health Office Administration certificate or equivalent plus one year health setting experience; strong communication skills and privacy literacy; ability to multitask in a fast paced multidisciplinary environment. Internal applicants apply via the internal page by 07/28/2026; tips: tailor your resume to show privacy compliance, EMR and billing experience, compassionate inclusive customer service, and concrete examples of handling high-volume front desk work.

Department: Student Wellness Services
Position covered by the Collective Agreement with USW Local 4120

Temporary full-time from 08/31/2026 to 04/30/2027 
Temporary Absence of the Regular Incumbent

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 
Career Opportunities (sapsf.com) 

General Purpose

Reporting to the Operations Supervisor, this position supports the integrated front desk of Student Wellness Services. The incumbent is the first point of contact for students, staff, faculty, parents, off-campus healthcare providers, colleagues at other educational institutions, and the general public regarding the services offered by the department which include Health Services, Counselling Services, Student Accessibility Services and the Health and Performance Centre. The initial assignment for this role will be in the Health and Performance Centre.

Duties and Responsibilities

As the central hub of daily operations, the Service Assistants:

• Respond to inquiries and assist clients seeking services,
• Schedule appointments using electronic medical record programs,
• Receive and process paperwork and address questions,
• Facilitate access to services that require a referral,
• Manage a large volume of information that supports the functioning of more than 20 professionals across multiple disciplines,
• Diligently follow guidelines set by the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection of Privacy Act (FIPPA)

Many of our clients experience stigma, situational distress, financial insecurity and many have met barriers to health care and support requiring the Service Assistants to always interact with an open mind and without judgement. Through this approach, the Service Assistant will listen compassionately, discern which services are needed, and accurately convey complex information to the appropriate resource.

The ability to multi-task and prioritize, deal with numerous interruptions, accurately track detailed information, and work in a fast-paced environment is imperative to the effective operation of this area. In addition, the procedures used by the front desk change in Health Services from week to week/day to day as the pressures experienced by students change over the course of the University’s 12-week semester.

Finally, the Service Assistants ensure that routine clerical support is maintained at a high standard, including opening and closing the office area, answering phones and email, filing, distribution of mail, electronic data management, billing and receiving payments, etc.

Requirements

• One (1) year Community College (Health Office Administration Certificate), or equivalent along with one (1) year experience in a health profession setting. A combination of relevant education and experience may be considered.
• Knowledge and direct experience working with electronic medical billing and scheduling systems;
• Excellent interpersonal and communication skills, including experience working with people dealing with a range of health-related issues, including mental health;
• Ability to set priorities and organize time effectively;
• Excellent skills with computer software including technical problem-solving when required;

Additional requirements include the ability to work collaboratively within a multidisciplinary, student-centered health care setting; a demonstrated commitment to providing accessible, inclusive, and compassionate customer service; and a strong understanding of privacy and confidentiality responsibilities, including a working knowledge of the Personal Health Information Protection Act (PHIPA).

Employee Type: Regular 
Position Number: 10178007 
Classification: USW, Local 4120 Salary: Band 3

USW Local 4120 Wage Grid

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 07/21/2026  
Closing Date: 07/28/2026