Service Partner Management

Mammotion is looking for a Service Partner Management intern to help run after-sales operations for its European network from the Düsseldorf office. The company designs robotics and smart hardware, and it is expanding its channel ecosystem with distributors, dealers and other partners. This role focuses on making sure service policies, processes and standards are carried out across the region and that partners have the capabilities to deliver solid customer service. If you like working across borders, building strong relationships and turning data into action, you could be a good fit.

As an intern, you’ll act as a key interface between Mammotion and its channel partners, collaborating with internal teams such as Technical Support, Spare Parts, Logistics, Quality, Sales and global service groups to lift service quality and the end-customer experience. The position is onsite in Düsseldorf, and it suits someone who enjoys hands-on coordination, clear communication and a practical, problem-solving mindset. A readiness to travel within Europe when needed and comfort operating in a multilingual setting will help you succeed.

If you thrive on cross-functional teamwork, enjoy working with partners across Europe, and want to gain exposure to how after-sales service operates in a high-tech hardware environment, this internship offers a focused entry point into channel management and service operations.

Partnering with distributors across Europe

In this role you will help steer the day-to-day after-sales work for distributors, dealers and other channel partners in the region, building solid relationships and ensuring Mammotion’s service policies are applied consistently. The work blends relationship management with operational execution, so you’ll be involved in coordinating repairs, warranty, returns, DOA and RMA processes, spare parts planning and the logistics that move these items around. You’ll also help ensure requests from partners are reviewed for policy compliance and proper authorization, while supporting partner capability development through process improvements, training and system usage.

As you monitor service performance, you’ll keep an eye on key KPIs such as turnaround time, repair quality, repeat repair rates, warranty costs and spare parts consumption, and you’ll look for ways to push performance higher. When major issues arise, you’ll coordinate with internal teams to uncover root causes, develop action plans and drive timely closure. You’ll also help manage service costs and spare parts inventories, coordinating with partners to ensure inventory levels align with service needs.

Regular data collection and analysis will be part of your routine, so you can spot risks, identify improvement opportunities and support the rollout of new service policies and standards across the partner network. Throughout, you’ll work closely with Sales, Technical Support, Quality, Spare Parts, Logistics, Service Operations, and global teams to resolve problems and capture market feedback for Product and Quality teams.

What the role needs from you

• A bachelor's degree or higher in business administration, engineering, electronics, supply chain management, international trade, or a related field
• Relevant hands-on experience in channel management, after-sales service, customer service, or regional operations
• Experience coordinating with distributors, dealers, or channel partners and handling daily partner operations and complex issues
• A solid understanding of warranty, RMA, DOA, repair, spare parts, logistics, and after-sales service processes
• Strong analytical, communication, coordination, and cross-functional collaboration skills, with the ability to manage customer complaints and major escalations independently
• Good data awareness and a cost-management mindset, able to drive improvements based on operational data and service KPIs
• Professional working proficiency in German plus English, or French plus English
• Ability to communicate effectively with European channel partners in daily operations
• Proficiency in Microsoft Office; experience with CRM, ERP, or ticketing systems is a plus
• Strong ownership, service mindset, and teamwork skills, comfortable in a multicultural environment and willing to travel within Europe when required

• Experience with robotics, smart hardware, automotive, machinery, outdoor power equipment, or consumer electronics is a plus
• Familiarity with CRM, ERP or ticketing systems is helpful

Compensation, practical details

The internship is onsite in Düsseldorf, Germany. The role anticipates travel within Europe when required to support partner operations and cross-border collaboration. Language requirements align with daily work across the region: German plus English, or French plus English. Mammotion seeks candidates who can operate effectively with a multilingual partner base and collaborate across European markets. Proficiency in Microsoft Office is expected, and while experience with customer-service systems is beneficial, it is not strictly required.

Tips for your application

Lead your resume with your degree in one of the listed fields and follow with concrete examples of any channel-management or after-sales work you’ve done, including cross-border or multilingual experiences.

When you describe your must-have skills, cite specific situations where you managed distributors or dealers, handled escalations, and used data to improve service performance or reduce costs.

Be ready to talk through a time you coordinated with multiple internal teams to resolve a major service issue, what actions you took, and how you measured the impact on KPIs like turnaround time or customer satisfaction.

Ask a targeted question about how Mammotion measures partner service policy execution across Europe and how the internship can contribute to improving that execution, or about how the team collaborates with global service and product groups to address partner feedback.