Service Technician
dormakabadormakaba, a global leader in access solutions with more than 16,000 employees worldwide, is looking for a Service Technician to join its Hallam service team. The role focuses on servicing Automatic and Industrial doors, handling breakdowns and some major works on industrial doors and specialty products, with the potential to support commissioning and installation of products as needed. To keep its 24/7 service promise, the team operates an after-hours on-call roster on a rotational basis.
The position is full-time and onsite in Hallam, Australia. It’s well suited to someone who enjoys hands-on field work, can operate independently, and values building solid relationships with customers while upholding safety and quality. As part of a global company, there’s encouragement to take initiative, grow your skills, and advance your career alongside a worldwide team.
If you’re mechanically minded, have experience with industrial doors, and don’t shy away from after-hours commitments, this could be a strong fit for you.
A day in the life of a service technician
You’ll perform preventative maintenance and breakdown repairs across automatic doors and access solutions, aiming to resolve issues efficiently while keeping safety front and centre. When emergencies arise, you’ll respond promptly to breakdowns and service calls, keeping customers informed with clear, courteous updates. On site, you’ll deliver dependable service and nurture good working relationships with customers, ensuring their needs are understood and addressed. You’ll document service work accurately and keep records up to date through service management systems and mobile apps, then review progress to ensure everything is completed to the required standard. While most duties are performed independently within your designated service region, you’ll always align with safety protocols and company procedures to protect yourself and others.
All work is conducted with an emphasis on safety and quality, and you’ll contribute to maintaining the company’s reputation for reliable, professional support across its product portfolio.
What you’ll bring to the role
- A valid driver’s licence
- An elevated work platform (EWP) licence
- Background servicing, installing or maintaining industrial doors
- Solid mechanical aptitude with a knack for fault finding
- Basic electrical knowledge and the ability to troubleshoot
- Experience with motors, control systems and automated equipment
- Ability to read technical drawings, wiring diagrams and manuals
- Strong problem-solving and diagnostic skills
- Ability to work autonomously and manage a daily service schedule
- Physically fit and comfortable working at heights and in industrial environments
- Confident communicator with good interpersonal and customer service skills
- Experience towing trailers and a practical, hands-on attitude ready to get the job done
Helpful extras for the team
- Experience with automatic doors, roller doors, access solutions or industrial electrical equipment is a plus
- Background in field service or a customer-facing technical role
- Understanding of electrical safety principles and preventative maintenance activities
Compensation, benefits and logistics
dormakaba provides a fully maintained company vehicle, a mobile phone, and an iPad. You’ll also have access to discounted health insurance. The company recognises colleagues through its ABC nominations and awards program. There’s a wellbeing committee focused on mental health, community engagement, diversity and inclusion, as well as social and amenity initiatives. A WhereFit membership offers discounts on gyms, apparel and more.
With these perks in place, the role supports ongoing professional growth within a global team that values initiative and practical problem solving.
Advice for applicants
Lead your resume with your most relevant credentials: your current Driver’s Licence, your EWP licence, and concrete examples of industrial door servicing, installation, or maintenance experience.
Back up the must-haves with specifics that demonstrate your mechanical and electrical skills. Describe a fault you diagnosed on motors or control systems, or how you used wiring diagrams to pinpoint a solution, and mention any hands-on work with automated equipment.
Be ready to discuss how you manage a daily service schedule and how you stay safe while working autonomously. Prepare to talk about past customer interactions and how you delivered clear, helpful communication on site.
Consider asking about the after-hours on-call rotation and safety training: for example, what a typical on-call shift looks like and what safety resources are provided to new technicians.