SM Ticketing & Tolling Operations

JobsCloseBy Editorial Insights

Transport for NSW is looking for an operationally minded leader to head a 15‑strong team that runs the tolling and ticketing backbone for a high‑volume transport network. You will oversee ongoing maintenance and support of back‑office systems and field devices, apply ITIL service operations and resource management, and foster strong collaboration with NSW Motorways, NSW Trains, public operators and third‑party vendors. The right candidate will excel at structured ways of working, stakeholder management and maintaining seamless tolling and ticketing continuity. To apply, tailor your resume to show leadership, operational delivery and governance of field devices, highlight ITIL experience, and contact Shankar Sapkota for details; applications close 11:59 PM Wednesday 17 June 2026. Flexible work and inclusion support are available.

You’re open to a change of direction and a new challenge.

You’re ready to play an essential role behind the scenes by providing vital support, ensuring seamless project execution, and playing a pivotal role in shaping the future of transportation. 

In this role, you'll:

Working at the heart of Transport's customer network, this role will see you apply your operational expertise to lead a large, dedicated team of 15 managing the underlying systems for tolling and ticketing technologies.

This role will see you drive the on-going maintenance and support of tolling and ticketing back-office systems and installation of field devices.  You’ll have opportunities to leverage your understanding of ITIL, particularly service operations, resource management, and will have the ability to establish strong communication lines across partners such as NSW Motorways, NSW Trains, public transport operators, and third-party technology vendors.

 For more information on this position and business unit, view the role description and information pack.

About you

You are an operationally minded people leader who thrives on managing the practical ""ins and outs"" of tolling and ticketing systems within a massive, high-volume transport network.

Your strong communication, team management, and operational framework skills—complemented by a deep understanding of field devices and technology governance—will see you excel in leading a large team, managing diverse stakeholders, and ensuring seamless tolling and ticketing continuity.

 You’re recognised as a trusted operations specialist, skilled at building structured ways of working, and experienced in maintaining critical, high-impact transport infrastructure.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.  

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.