SME - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited is hiring for a hands-on Tools & Automation Engineer to help boost operational efficiency through automation in asset management and ITIL processes. The role is fulltime and onsite in GB, with HCL applying its global engineering and IT services capabilities to client work. This position tends to appeal to someone who enjoys turning incidents and data into reliable workflows and delivering high-quality code alongside a collaborative team.

In this role, you’ll build and maintain automation tools that support asset management workflows, work closely with teammates to deliver solid code, and respond to client requests while keeping solutions aligned with quality and cost standards.

It’s well-suited for someone who likes mentoring teammates, documenting best practices, and engaging with customers to gather feedback and enhance satisfaction through clear communication.

A hands-on routine in asset management and automation

On a day-to-day basis, you’ll resolve escalated incident tickets in Asset Management Services Frameworks on time and with quality compliance, analyzing issues to ensure responses meet SLAs.

You’ll mentor team members on best practices for asset management, help prepare standard operating procedures, and maintain documentation to support operational excellence and knowledge sharing.

You’ll validate change order implementation plans and participate in capacity planning to align resources, while actively engaging in customer meetings to gather feedback and address concerns.

You’ll validate performance data, perform root cause and trend analyses, and generate reports to present findings and recommendations to key business stakeholders.

Core qualifications for this desk-side SME

• Deep knowledge of asset management services
• Strong analytical and problem-solving abilities with experience in root cause and trend analysis
• Clear communication and presentation skills for effective stakeholder engagement
• Experience creating and maintaining documentation, including SOPs and knowledge-sharing resources

Nice-to-haves

• ITIL Foundation Certification is optional but valuable
• Certification in asset management best practices is recommended

Compensation and practical details

This is a fulltime, onsite role based in GB.

Advice for applicants

Lead your resume with your asset management services experience and any automation work you’ve built or maintained, since the role centers on automation within asset management and ITIL processes.

Show how you perform root cause and trend analyses by sharing concrete past results from incidents, including the metrics you tracked and the outcomes you helped drive.

Highlight your documentation skills with SOPs you authored and the knowledge-sharing resources you created, and consider attaching samples or a portfolio of workflows you've worked on.

Be ready to discuss mentoring others, capacity planning, and change order plans in interviews, and consider asking this smart question: how does the team balance capacity planning with SLA commitments for asset management services?