SME - Google Cloud Platform (GCP)

HCL Technologies Limited is hiring for an SME focused on Google Cloud Platform (GCP). The position is full-time and onsite in GB, designed for someone who bring deep GCP knowledge to a role that blends technical proficiency with process and people leadership. The team aims to keep GCP environments reliable while helping clients and colleagues improve how they operate in the cloud.

This role is a fit for professionals who enjoy hands-on cloud work, documenting how things are done, and sharing that knowledge across a team. If you take pride in guiding others, engaging with stakeholders, and shaping operational practices around GCP, you may feel right at home here.

Expect a role that blends problem solving with communication and collaboration, with opportunities to influence how the platform is managed and how gains are delivered to customers.

GCP operations in practice

Day-to-day, you’ll lead the on-time resolution of escalated tickets and incidents on Google Cloud Platform, analyzing issues to meet established SLAs and quality norms. You’ll also mentor teammates and administrators while building and maintaining standard operating procedures, fostering a culture of knowledge sharing across the team.

In addition, you’ll validate change order implementation plans to ensure they align with human-error protocols, and you’ll participate in capacity planning for GCP resources to keep environments scalable and reliable.

Customer engagement is a key part of the role: you’ll take part in meetings, listen to issues, and provide practical solutions that improve satisfaction. You’ll conduct root cause and trend analyses within GCP and prepare reports for key business stakeholders to inform decisions and drive performance improvements.

What you’ll need to succeed

• Deep knowledge of Google Cloud Platform (GCP) and how its support operations run
• Strong analytical abilities with a track record in incident management and resolution
• Clear communication and interpersonal skills for effective stakeholder engagement
• Proven ability to prepare and maintain documentation and SOPs for operational processes
• Capacity to mentor and guide team members in a collaborative environment

Nice-to-have extras

• Google Cloud Certified Professional Cloud Architect
• Google Cloud Certified Professional Data Enginee

Advice for applicants

Lead your resume with your GCP expertise and incident-management experience, and start with a concrete example of handling an escalated GCP incident within SLAs, plus the kind of SOPs you’ve authored or improved.

Back up your claims with specifics tied to this role: describe how you analyzed a root cause, how you communicated findings to stakeholders, and how your documentation helped prevent similar incidents in the future.

Prepare for interviews by framing stories around how you managed escalations, participated in capacity planning, and interacted with customers to resolve issues. Be ready to discuss how you mentor others and how you ensure knowledge is captured and shared.

Consider asking a pointed question during your interview, such as: what are the current GCP environments the team manages, what SLAs govern incidents, and how is knowledge sharing supported within the group? You could also ask how capacity planning is approached in practice and what role this team plays in ongoing improvements.