SME - Google Cloud Platform (GCP)

HCL Technologies Limited is seeking an SME with deep Google Cloud Platform (GCP) expertise to own and optimise GCP support for enterprise-scale environments. The role is fulltime and onsite, located in GB, and you’ll work with cross-functional teams to keep cloud services reliable and compliant with SLAs. HCL is a global technology services partner that helps clients transform their cloud and workload strategies, and this role sits at the heart of that effort.

This position is well suited for someone who enjoys mentoring peers, shaping operational playbooks, and turning complex incidents into clear, actionable steps. It sits in the enterprise architecture space, focusing on practical GCP operations while coordinating with stakeholders to improve service outcomes.

Day-to-day in the GCP support role

In this role you’ll guide the analysis of escalated issues within GCP to ensure timely resolution and adherence to established quality norms and SLAs. You’ll also take ownership of creating and maintaining SOPs and documentation, helping colleagues share knowledge across the team.

You’ll review change order implementation plans to verify accuracy and compliance with human error protocols, and you’ll contribute to capacity planning activities for GCP resources to prevent bottlenecks. Customer interactions will be part of your routine as you participate in meetings, listen to issues, and propose effective solutions that lift customer satisfaction. You’ll perform root-cause and trend analyses within GCP and prepare reports for key business stakeholders that drive better task performance.

Your must-have capabilities

• Strong, practical understanding of Google Cloud Platform and the operational processes that keep it running
• Solid analytical ability with a track record of handling incidents and driving quick resolutions
• Clear communication and the interpersonal skills needed to engage with stakeholders
• Experience documenting processes and drafting SOPs for day-to-day operations
• Ability to mentor teammates and lead in a collaborative, team-based environment

Nice-to-have extras

• Optional certifications: Google Cloud Certified Professional Cloud Architect, Google Cloud Certified Professional Data Enginee

Pay, benefits and practical details

The posting describes a fulltime, onsite role with the location listed as GB. Specific salary, benefits, schedule details, travel expectations, work authorization requirements or licenses are not provided in the information available.

Advice for applicants

Lead your resume with your hands-on GCP experience and your track record running or supporting enterprise cloud environments, highlighting incidents you’ve managed and the outcomes you achieved.

When you describe your must-have skills, give concrete examples of incident resolution, root-cause analysis, and capacity planning for GCP resources, and point to SOPs you authored or helped implement.

Prepare to walk through a real GCP incident you managed, detailing how you analyzed the problem, the steps you took, the changes you validated, and the impact on stakeholders and customers.

Think of a smart question to ask, such as how the team currently handles capacity planning for GCP resources or how change orders are validated and rolled out, and how customer meetings feed into ongoing improvements.