Sr Account Manager, Large Enterprise Commercial

PayPal is growing its London team and looking for a Sr Account Manager, Large Enterprise Commercial to help define and deepen partnerships with major merchants. The company has spent more than two decades shaping how people move money, sell, and shop online, with a presence in roughly 200 markets. This role sits with PayPal in a hybrid setup, ideal for someone who wants to combine hands-on relationship work with leadership responsibilities while staying close to the customer and the market.

In this role you’ll be responsible for a portfolio of large enterprise merchants, guiding onboarding, product adoption, and ongoing support while representing merchant needs to PayPal’s broader strategy. You’ll lead a team of Account Managers to hit revenue and margin targets, and you’ll work with cross-functional teams to ensure merchants get a seamless, value-driven experience. If you enjoy building long-term partnerships, coaching others, and shaping how a payments platform scales with big clients, this could be a strong fit.

Subsidiary: PayPal

Travel: 0%

PayPal operates a balanced hybrid model for most employees, typically offering three days in the office and two days to work from a location of your choice. The opportunity is based in London, ENG, and it’s aimed at someone who wants to help merchants grow while strengthening PayPal’s market position.

What you’ll do day to day

You’ll steer complex initiatives with wide scope, guiding projects through their lifecycle and resolving thorny issues using your experience. You’ll push for improvements that streamline how teams work together, share best practices, and monitor core business metrics to safeguard merchant health and performance. You’ll also oversee onboarding and ongoing operations for merchants, ensuring they receive a smooth, positive experience and that opportunities to expand value are identified and acted upon. Across the function, collaboration with product, engineering, and operations will be key to delivering outcomes that merchants notice and PayPal can measure.

What you’ll bring to the LE team

• Eight-plus years of relevant work in account management, client success, or sales, paired with a bachelor’s degree or an equivalent mix of education and experience
• A proven track record of leading a team of Account Managers and driving results
• Solid knowledge of the payments sector, including current trends and what merchants need to succeed
• A deep understanding of ecommerce, merchant services, and fintech products
• A history of growing merchant relationships through retention, upsell, and cross-sell while meeting sales targets
• Experience building strategic relationships with senior executives and acting as a trusted advisor to align merchant goals with PayPal’s solutions
• Ability to collaborate with cross-functional teams such as product, engineering, and operations to deliver smooth customer experiences
• Strong communication and negotiation skills with a track record of influencing stakeholders in complex deals
• Analytical and strategic thinker who can spot growth opportunities and deliver measurable results
• Proficiency with CRM tools (for example Salesforce) to manage pipelines, forecast revenue, and report activities accurately
• Collaborative and adaptable, comfortable managing multiple priorities in a busy environment

• Nice-to-haves: experience in payments, fintech, or technology sectors with enterprise clients is a plus
• Experience leading a high-performing Account Management team in a similar setting would be beneficial
• Comfort coordinating work across product, engineering, and operations to deliver results
• Familiarity with cross-border merchant dynamics and how a payments platform can scale with them

Pay, benefits and practical details

PayPal offers a comprehensive benefits package designed to support physical, emotional, and financial wellbeing, including generous paid time off and health coverage for you and your family. The company highlights its flexible, balanced approach to work life and a culture aimed at inclusion and wellness.

The pay and benefits package is designed to be meaningful within PayPal’s global framework, and the role comes with the hybrid schedule described above. Travel is not required for this position (0%), and the role is anchored in London, ENG.

PayPal also provides clear guidance to help candidates steer through the recruitment process. The company notes that it does not charge candidates for courses, applications, resume reviews, interviews, background checks, or onboarding. Communications about applications will come from official PayPal email domains, and any request for passwords or verification codes should be treated as a red flag. If you ever suspect recruitment fraud, you should report it. Learn more at the employer’s contact page: https://careers.pypl.com/contact-us.

For those who want to learn more about PayPal’s culture before applying, there is an option to explore their culture and community via a page linked from the posting: Click Here. And you can connect with PayPal’s talent network through a separate invitation link: Join our Talent Community.

PayPal’s hybrid model aims to balance collaboration and flexibility, with a structure designed to support in-person teamwork and remote work as needed. The company emphasises a safe, inclusive environment and ongoing support for employees’ wellbeing.

Advice for applicants

Lead with leadership. On your resume, put your experience heading a team of Account Managers and the resulting revenue and margin outcomes front and center, especially in quarterly cycles.

Show evidence of the must-have skills. Include concrete merchant stories that demonstrate onboarding large enterprise clients, product adoption progress, and how you’ve coordinated across product, engineering, and ops to deliver solutions that merchants value.

Prepare for the interview by detailing examples of cross-functional collaboration and complex negotiations. Be ready to discuss how you’ve managed risk and kept merchant satisfaction high while pursuing growth.

Ask a smart question. Consider asking how PayPal measures success for large enterprise accounts and how the team supports onboarding and long-term partnerships to deliver sustained value.

How to apply

Direct instructions for submitting materials aren’t listed here beyond the general PayPal application approach. If you want to connect or learn more, you can reach PayPal’s recruitment channels via the contact options provided in the posting.