Sr. Field Service Technician

JobsCloseBy Editorial Insights

Latitude seeks a Senior Field Service Technician to commission, install, troubleshoot, repair and test industrial equipment at customer sites and in-house, with domestic and international travel, after-hours on-call support, and collaboration with Engineering on new applications to ensure top customer satisfaction. The role requires hands-on wiring expertise including high and low voltage and PLCs, the ability to read electrical schematics and mechanical drawings, and strong independent problem solving after training. You must lift up to 75 pounds, hold a valid driver’s license and passport, and be willing to travel frequently. To apply, tailor your resume to showcase concrete field installs and service outcomes, safety certifications, documentation discipline, and any leadership or mentoring experience, then highlight relevant certifications and your readiness for 24/7 support.

---

Position SummaryThe Senior Field Service Technician is responsible for commissioning, installing, troubleshooting, repairing, and testing industrial equipment at customer sites and in-house. This hands-on role supports equipment wiring, system testing, research and development activities, and technical documentation. The position works closely with Engineering to support new applications and equipment while ensuring a high level of customer satisfaction. Once trained, the technician operates with minimal supervision and provides advanced technical support in both domestic and international field service environments.
Key Duties and ResponsibilitiesPerform high- and low-voltage equipment wiring, including PLC wiring, both in-house and in the fieldApply advanced wiring techniques such as cutting, terminating, soldering, and crimping, with proper selection of wire and cable typesRead and interpret electrical schematics and mechanical drawingsTroubleshoot, diagnose, repair, and test industrial equipment and subsystemsCommission and install equipment at customer sitesTravel to domestic and international customer locations to provide installation, service, and technical supportCommunicate professionally with customers, providing clear guidance and technical explanationsTrain customers on proper equipment operation and basic troubleshootingProvide remote technical support using desktop and communication toolsDocument technical issues, solutions, and service activities accurately and in a timely mannerPrepare detailed field service reports and procedural documentationSupport the rollout of new applications and equipment in collaboration with engineering teamsAdhere to all safety policies, procedures, and quality standardsIdentify potential service opportunities, including preventative maintenance needsParticipate in after-hours, on-call, and 24/7 service support as requiredAssist in mentoring and supporting less experienced technical staffPerform other duties as assigned
Minimum Qualifications
Technical Skills and Experience:Demonstrated experience with industrial equipment wiring, electrical schematics, and electrical measurement instrumentsStrong troubleshooting skills with the ability to resolve complex technical issuesExperience operating independently after trainingProficiency with hand tools, power tools, and electrical test equipmentExperience using remote desktop applicationsStrong computer skills, including Microsoft Word, Excel, Outlook, and general software applications
Physical and Travel Requirements:Ability to lift up to 75 poundsAbility to install subsystems into process equipment and make mechanical and electrical adjustmentsAbility to work in confined spacesValid driver’s licenseValid passport or ability to obtain one immediatelyAvailability for frequent domestic and international travel, often with minimal noticeAbility to be on call and provide 24/7 service support
Communication and Professional Skills:Outstanding written and verbal communication skillsStrong interpersonal skills and customer-facing professionalismHigh attention to detail and strong problem-solving and decision-making abilities
Preferred / Additional Qualifications:Five to eight or more years of experience servicing and troubleshooting industrial equipmentTechnical certifications or formal technical trainingWillingness to pursue additional training and certificationsLeadership and team-building capabilitiesSelf-motivated, highly organized, and adaptable to rapidly changing priorities