Team Leader - Administration - Wellington

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ACC is hiring a Team Leader Administration in Wellington to coach and develop a customer focused team, drive operational excellence, and contribute to a collaborative leadership group. The role offers an indicative salary of $101,287 to $142,993 plus a strong benefits package including 9% super, with a focus on continuous learning, inclusion, and service excellence. You will mentor early career staff, build capability, and use data to deliver outcomes for clients and communities. To apply, tailor your CV and a cover letter to show leadership in service delivery and people development, confirm NZ work rights, and apply via the ACC Career Website by 30 August 2026 11:59 pm; for accessibility support contact HRHelp.

Team Leader Administration - Wellington

• Coach and develop a team in a supportive, people-focused environment.
• Drive operational excellence and quality customer experiences.
• Join a collaborative leadership team committed to employee success.

About us | Mō mātou

ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi

As Team Leader Administration, you will lead a team of customer-focused administration professionals who play a vital role in supporting recovery outcomes. For many team members, this may be their first corporate environment, making this an exciting opportunity for a leader who enjoys coaching, mentoring, and building capability. You will help your team develop the skills, confidence, and knowledge needed to thrive, while creating a supportive and inclusive environment where people can grow and perform at their best.

You will empower your team to deliver proactive, efficient, and customer-focused administration services that ensure clients receive the right support at the right time. Through strong leadership, coaching, and guidance, you will foster a culture of continuous learning, accountability, and service excellence, helping to deliver positive outcomes for our clients and communities.

Working as part of a collaborative leadership team, you will provide day-to-day leadership, performance coaching, and operational support while contributing to ACC's purpose of helping keep Kiwis safe at work, at home, and everywhere in between.

The indicative salary for this role is between $101,287 and $142,993 based on experience. 

ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you | Mōu

You will bring:

• Leadership experience in a customer-focused, service delivery, operational, or administration environment.
• Proven ability to coach, mentor, and develop people, particularly those early in their corporate careers.
• Experience building team capability and creating a culture of continuous learning and development.
• Demonstrated ability to motivate teams to achieve customer and operational outcomes using data and insights.
• Strong interpersonal and relationship management skills with the ability to influence and engage others.
• Sound judgement and the ability to make pragmatic decisions in complex or challenging situations.
• A collaborative leadership style that promotes accountability, inclusion, engagement, and high performance.
• A genuine passion for supporting people to grow, succeed, and reach their potential.
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. 

Applications will run through to Sunday 30th August 2026 1159pm, however if an ideal candidate is found we may progress screening and interviewing sooner.

Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [email protected] quoting the Job Identification number in the Job Info section.